Brianna Palmer
Upper Marlboro,MD
Summary
Dynamic Child & Youth Program Assistant at MCCS Stuart Mesa Child Development Center, skilled in activity planning and team collaboration. Successfully implemented engaging programs that fostered communicative confidence and creativity among participants. Recognized for exceptional customer communication and adaptability, ensuring a safe and nurturing environment for diverse needs.
Overview
7
7
years of professional experience
Work History
Child & Youth Program Assistant
MCCS Stuart Mesa Child Development Center
Oceanside, California
06.2024 - Current
- Planned and implemented engaging activities for children and youth.
- Facilitated a safe and nurturing environment for participants, encouraging communicative confidence, and creative skills.
- Prepared educational materials and resources for various age groups in the program.
- Communicated effectively with parents about children's events, individual progress, and program details.
- Collaborated with team members to create inclusive programming for diverse needs.
- Organized supplies and equipment for daily activities and events efficiently.
- Participated in training sessions to enhance skills in child development practices.
- Completed educational and developmental courses for children tailored to the different needs of age based stages.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Actively monitored the safety of environments to prevent hazardous situations, while engaging with children.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Server
Busboys and Poets
Columbia, MD
08.2022 - 03.2023
- Provided friendly and efficient service to diverse clientele.
- Managed customer orders and ensured accurate food delivery.
- Collaborated with kitchen staff to streamline food preparation.
- Maintained cleanliness and organization of dining area.
- Assisted in training new servers on best practices.
- Handled cash and processed transactions accurately at register.
- Resolved customer inquiries and complaints with professionalism.
- Promoted daily specials and menu items to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Signals Intelligence Analyst
U.S. Army Active Duty
San Angelo, Texas
07.2021 - 07.2022
- Analyzed signals intelligence to identify potential threats and patterns.
- Collaborated with team members to develop strategic intelligence reports.
- Operated advanced surveillance systems to gather critical data.
- Interpreted electronic communication for actionable intelligence insights.
- Conducted briefings for military personnel on intelligence findings.
- Ensured data integrity through meticulous validation processes.
- Utilized geographic information systems for spatial analysis of threats.
- Conducted detailed analysis of raw signals intelligence data to identify and extract pertinent information.
- Organized and maintained files containing sensitive information regarding signal intelligence operations.
Human Resources Intern
Dept. of Permitting Inspections and Enforcement
Largo, MD
05.2018 - 08.2018
- Assisted in managing employee records and documentation for compliance.
- Conducted research on HR policies and best practices for implementation.
- Organized training materials and sessions for staff development initiatives.
- Participated in developing employee engagement programs to enhance workplace culture.
- Organized and stored employment forms and information.
- Organized and maintained personnel records in a secure database.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
Education
High School Diploma -
Bishop McNamara High School
Forestville05-2020
Some College (No Degree) - Cybersecurity
Palomar College
San Marcos, CASkills
- Activity planning
- Program implementation
- Educational resource preparation
- Safety monitoring
- Team collaboration
- Customer communication
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Positive reinforcement
- Writing and verbal communication
- Collaboration and relationships
- Developmental care
- Special needs support
- Professionalism and ethics
- Multitasking Abilities
Timeline
Child & Youth Program Assistant
MCCS Stuart Mesa Child Development Center
06.2024 - Current
Server
Busboys and Poets
08.2022 - 03.2023
Signals Intelligence Analyst
U.S. Army Active Duty
07.2021 - 07.2022
Human Resources Intern
Dept. of Permitting Inspections and Enforcement
05.2018 - 08.2018
High School Diploma -
Bishop McNamara High School
Some College (No Degree) - Cybersecurity
Palomar College