Brianna Pappagallo

• Operated cash register and lottery machine transactions with excellent accuracy
• Explained menu items and suggested appropriate option for food allergy concerns.
• Used slow periods to restock supplies, ice cream and delivery bags.
• Carried out complete opening and closing, shift change duties to keep store working efficiently.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

.• Resolved guest and employee complaints to maintain complete customer satisfaction.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Kept food preparation area, equipment, and utensils clean and sanitary.

• Worked flexible schedule and extra shifts to meet business needs
• Helped customers complete purchases, locate items and join rewards programs

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.