Brianna Pardo

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
• Created seasonal beverage menu, driving increased interest and sales during holiday periods.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained clean, safe work area in accordance with regulatory and organizational guidelines.

• Escorted Family personnel to events day trips, international trips.

• Demonstrated customer service abilities while greeting and welcoming visitors upon arrival.

• Use excellent, listening skills, empathy, and a friendly approach to provide the best possible care for service users.

• Took initiative to identify executed task to improve service quality.

• Maintain professional relationship by going the extra mile to complete task voluntarily.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

• Communicated promotion, daily, special deals, and manual highlights to customers while taking orders.

• Stayed strictly within food, hygiene, regulation, safety procedures, and sanitary requirements while preparing and serving food.

• Calmly and efficiently manage customer complaints regarding service or food, quality escalating complex problems to management when necessary.

• Maintain customer satisfaction levels by delivering service with a smile and I’m going the extra mile to attend to a customers requirements.

• Accurately placed orders into point-of-sale system, using card readers or cash to process payments, and provide change when necessary.

• Communicated promotion, daily, special deals, and menu highlights to customers while taking orders.

• Stayed strictly within food, hygiene, regulation, estate, safety procedures, and sanitary requirements, while preparing and serving food.

•. Calmly and effectively manage customer complaints regarding service or food quality escalating complex problem to management when necessary.

• accurately placed orders into point-of-sale system, using card readers or cash to process payments, and provide change when necessary.

•. Maintain customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customers requirements