Brianna Parker
Louisville,KY
Summary
Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Resourceful Server Trainer known for high productivity and efficient task completion. Possess specialized skills in staff training, customer service excellence, and restaurant operations management. Excel at communication, leadership, and adaptability, utilizing these soft skills to enhance team performance and ensure exceptional dining experiences.
Overview
16
16
years of professional experience
Work History
Server Trainer
Texas Roadhouse
Louisville, Kentucky
01.2024 - Current
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
Call Center Representative
Teleperformance
Louisville
02.2019 - 12.2023
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Contacted customers about potential service upgrades, new services and account changes.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
GED
Greene County Career Center
Xenia, OH12-2012
Skills
- Customer service
- Employee training
- Teaching methods
- Team leadership
- Communication skills
- Conflict resolution
- Call management
- Time management
- Problem solving
- Adaptation skills
References
References available upon request.
Timeline
Server Trainer
Texas Roadhouse
01.2024 - Current
Call Center Representative
Teleperformance
02.2019 - 12.2023
GED
Greene County Career Center
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