Brianna Patteson
Distribution Operations Center Supervisor
Austin Metroplex,TX
Overview
23
23
years of professional experience
Work History
SCADA Operator III
Pedernales Electric Cooperative
01.2014 - Current
- Coordinate Training of OSI Systems, Relay Schemes, and Outage Management with New Hires
- Provide Input on Progress and Development of Job Knowledge and Skills of New Hires
- Evaluate System Health to Prevent or Mitigate Operational Problems
- Focus on Efficient and Clear Outage Communications and Restoration Events
- ERCOT Mandated Voltage Reduction and Load Shedding Experience
Account Management
Pedernales Electric Cooperative
01.2013 - 01.2014
- Emphasis on Consistency and Accuracy of Logged and Reported Information
- Identify and Submit Billing Adjustments
- Generate and Process Dunning Orders
- Timely Completion of Service Orders
Member Relations Agent IV
Pedernales Electric Cooperative
01.2003 - 01.2013
- Address, Diffuse, and Resolve Elevated Member Issues
- Develop Job Aides for Various Tasks and Training for New Hires
- Explain Abnormal and Complex Billing Adjustments
- Make Billing Arrangements that Benefited Both the Member and the Co-op
Education
Bachelors of Science - FCS
Texas State University
01.2007
Skills
- Professional Skills: Professionalism Under Stress
- Managing Changing Priorities
- 10 years Operating with PEC’s Member Experience Philosophy
- 20 years Operating with PEC’s Outage Restoration Philosophy
- Detailed Documentation and Timely Record Keeping
- Ability to Train Individuals Utilizing a Diverse Range of Teaching Methods
- Technical Skills: Working in a 24/7/ 365 Environment
- Outage Management and Restoration Communication
- Billing and Delinquency Account Management
- ARCOS/ Treverity/ OMS (OSI/ Trimble) Experexperience
- Participate in New Software Testing, Training, and Implementations
Timeline
SCADA Operator III
Pedernales Electric Cooperative
01.2014 - Current
Account Management
Pedernales Electric Cooperative
01.2013 - 01.2014
Member Relations Agent IV
Pedernales Electric Cooperative
01.2003 - 01.2013
Bachelors of Science - FCS
Texas State University
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