Brianna Payne
Oroville,CA
Summary
Compassionate and highly organized professional with a background in healthcare, customer service, and front office administration. Certified Medical Assistant with hands-on experience in patient scheduling, insurance referrals, and EHR systems. Former Customer Support Specialist skilled in handling high-volume inquiries, resolving billing issues, and delivering empathetic, solution-driven service. Proven ability to multitask, communicate effectively, and support both patients and team members with professionalism and care. Currently reentering the workforce with fresh motivation and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Medical Assistant Intern
Dr. Chuck Ndulue Pediatric Office
04.2023 - 05.2023
- Scheduled an average of 25–30 patient appointments per day, ensuring efficient flow and minimal wait times
- Managed front desk operations, including patient check-ins, chart updates, and verifying insurance information with 100% accuracy
- Coordinated 10+ insurance referrals and prior authorizations weekly, working closely with providers and payers to prevent delays in care
- Utilized EHR systems to input and maintain up-to-date patient records, contributing to improved clinical documentation
- Assisted clinical staff with patient intake, including recording vitals, updating health histories, and preparing exam rooms
Customer Support Specialist
Wellbridge Solutions
Oroville, CA
03.2021 - 10.2022
- Handled approximately 50–70 inbound calls daily, assisting customers with billing inquiries, product questions, account updates, and order processing
- Listened actively to customer concerns, identified root issues, and resolved 95% of issues on the first call with empathy and professionalism
- Used internal tools and knowledge bases to efficiently troubleshoot and resolve a wide range of customer issues, reducing average call time by 15%
- Processed and verified 30+ orders, returns, and account updates per day with a focus on accuracy and timeliness
- Maintained a strong understanding of company products and promotions by participating in monthly training sessions
- Built rapport with diverse customers by demonstrating patience and professionalism, maintaining a customer satisfaction score above 90%
- Accurately documented all interactions and outcomes in CRM systems, contributing to data accuracy and team performance reporting
- Collaborated with internal departments to escalate and resolve complex cases, supporting cross-functional efforts and improving response times
- Proposed process improvements that enhanced team efficiency and reduced repeat calls by 10%
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Caregiver
BrightStar Care
01.2022 - 05.2022
- Provided compassionate, one-on-one care to 3–5 elderly clients weekly, assisting with daily living activities, mobility support, and medication reminders
- Maintained detailed care logs and progress notes, ensuring clear communication between families and healthcare professionals
- Communicated regularly with families to provide updates and emotional support, fostering trust and transparency
- Delivered attentive service with a focus on dignity, safety, and comfort, contributing to a high rate of family satisfaction and client well-being
Education
Medical Assistant - Medical Assistant
Sutter County Career Training Center
Yuba City, CA04-2023
Skills
Customer Service & Communication
- Active Listening
- Conflict Resolution
- Empathy & Patience
- Verbal & Written Communication
Technical & Office Tools
- EHR/EMR Systems
- CRM Software
- Microsoft Office Suite
- Data Entry
Workplace Strengths
- Team Collaboration
- Time Management
- Multitasking
- Attention to Detail
Professionalism & Compliance
- HIPAA Compliance
- Confidentiality
- Dependability
- Positive Demeanor
Timeline
Medical Assistant Intern
Dr. Chuck Ndulue Pediatric Office
04.2023 - 05.2023
Caregiver
BrightStar Care
01.2022 - 05.2022
Customer Support Specialist
Wellbridge Solutions
03.2021 - 10.2022
Medical Assistant - Medical Assistant
Sutter County Career Training Center
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