Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Payton

Coram,NY

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, adept in policy enforcement and customer satisfaction. Excelled in roles requiring inventory control and a customer-oriented approach, significantly enhancing guest loyalty and operational efficiency. Skilled in employee training and cash handling, demonstrating continuous improvement and proactive service.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.

Wine Server

RGNY
07.2021 - 11.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Excelled in pairing options and private wine tastings to drive sales and gain the loyalty of guests.
  • Maintained accuracy and efficiency when processing sales transactions.

Education

Associate of Applied Science - Culinary Arts

Suffolk County Community College
Selden, NY
01.2018

Skills

  • Customer-Oriented
  • Inventory Control
  • Schedule Management
  • Policy Enforcement
  • Employee Training
  • Cash handling expertise
  • Continuous Improvement

Timeline

Shift Supervisor

Starbucks
04.2022 - Current

Wine Server

RGNY
07.2021 - 11.2022

Associate of Applied Science - Culinary Arts

Suffolk County Community College

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Brianna Payton