Brianna Pearson
Baltimore,MD
Summary
A reliable and friendly young woman who seeks employment with a well-established company. While using my experience and positive outlook on life to improve someone's everyday life.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Advanced Radiology
2023.02 - Current
- Balanced deposits and credit card payments each day.
- Used RIS to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Clinical Customer Service Representative
Johns Hopkins Hospital
2021.04 - 2023.02
- Assessed customer issues and identified resources and tools to provide solid solutions.
- Provided customers product and service information and identified application solutions to maintain revenue streams from customer relationships.
- Helped maintain an organized working environment by diligently documenting customer interactions and keeping records up-to-date for easy access by colleagues when needed.
- Maintained a high level of knowledge about clinical procedures, enabling the provision of reliable assistance to customers.
- Facilitated successful communication between patients and healthcare providers by acting as a liaison when necessary, ultimately improving care coordination.
- Resolved escalated customer issues through effective problem-solving skills, demonstrating professionalism under pressure while maintaining client relationships.
Front Desk Receptionist
Clearway Pain Solutions
2019.02 - 2021.04
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
No Degree - Medical Assisting
Fortis Institute
Towson, MD04.2014
High School Diploma -
Mergenthaler Vo-Tech High School
Baltimore, MD06.2012
Skills
- Appointment Scheduling
- Insurance Verification
- Payment Collection
- Patient Intake
- Customer Service
- Empathy and Compassion
- Resourcefulness
- Computer Literacy
- Medical Terminology Knowledge
- Problem Solving
Timeline
Patient Service Representative
Advanced Radiology
2023.02 - Current
Clinical Customer Service Representative
Johns Hopkins Hospital
2021.04 - 2023.02
Front Desk Receptionist
Clearway Pain Solutions
2019.02 - 2021.04
No Degree - Medical Assisting
Fortis Institute
High School Diploma -
Mergenthaler Vo-Tech High School
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