Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Pearson

Baltimore,MD

Summary

A reliable and friendly young woman who seeks employment with a well-established company. While using my experience and positive outlook on life to improve someone's everyday life.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Advanced Radiology
02.2023 - Current
    • Balanced deposits and credit card payments each day.
    • Used RIS to schedule appointments.
    • Entered patient demographic and insurance data into electronic medical record system.
    • Provided exceptional customer service to patients, answering questions and addressing concerns.
    • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
    • Took copayments and compiled daily financial records.
    • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Clinical Customer Service Representative

Johns Hopkins Hospital
04.2021 - 02.2023
    • Assessed customer issues and identified resources and tools to provide solid solutions.
    • Provided customers product and service information and identified application solutions to maintain revenue streams from customer relationships.
    • Helped maintain an organized working environment by diligently documenting customer interactions and keeping records up-to-date for easy access by colleagues when needed.
    • Maintained a high level of knowledge about clinical procedures, enabling the provision of reliable assistance to customers.
    • Facilitated successful communication between patients and healthcare providers by acting as a liaison when necessary, ultimately improving care coordination.
    • Resolved escalated customer issues through effective problem-solving skills, demonstrating professionalism under pressure while maintaining client relationships.

Front Desk Receptionist

Clearway Pain Solutions
02.2019 - 04.2021
    • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
    • Confirmed important personal and payment information for compliance with security and payment card industry standards.
    • Answered multi-line phone system and transferred callers to appropriate department or staff member.
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
    • Trained new team members on company procedures, customer service and issue resolution.
    • Scheduled, coordinated and confirmed appointments and meetings.
    • Enhanced customer satisfaction by providing efficient and professional front desk services.
    • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

No Degree - Medical Assisting

Fortis Institute
Towson, MD
04.2014

High School Diploma -

Mergenthaler Vo-Tech High School
Baltimore, MD
06.2012

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Payment Collection
  • Patient Intake
  • Customer Service
  • Empathy and Compassion
  • Resourcefulness
  • Computer Literacy
  • Medical Terminology Knowledge
  • Problem Solving

Timeline

Patient Service Representative

Advanced Radiology
02.2023 - Current

Clinical Customer Service Representative

Johns Hopkins Hospital
04.2021 - 02.2023

Front Desk Receptionist

Clearway Pain Solutions
02.2019 - 04.2021

No Degree - Medical Assisting

Fortis Institute

High School Diploma -

Mergenthaler Vo-Tech High School

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Brianna Pearson