Brianna Penn
Philadelphia,US
Summary
Customer-focused administrative professional with 5+ years of experience in office support, billing, and team leadership. Skilled in invoice processing, customer service, and cross-department coordination to improve efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Gunn Auto Group
Philadelphia
08.2022 - Current
- Address customer vehicle inquiries, ensuring clarity and satisfaction.
- Manage invoices to ensure accurate billing and timely payments.
- Maintain up-to-date account records for seamless operations.
- Coordinate lienholder correspondence, ensuring timely dispatch.
- Facilitate efficient office operations with attention to detail.
- Managed daily office operations and maintained efficient workflow.
Cashier Team Lead
Dunkin' Donuts
Philadelphia, PA
08.2020 - 08.2022
- Led cashier team training, enhancing onboarding efficiency and service quality.
- Resolved customer queries, improving satisfaction and retention.
- Managed cash operations, ensuring accuracy and security.
- Processed returns efficiently, maintaining customer trust and loyalty.
Administrative Assistant
Cottman Family Dentistry
Philadelphia, PA
08.2021 - 04.2022
- Maintained an organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails, and interfacing with clients.
- Sent and distributed mail and parcels.
- Greeted visitors and directed them to the appropriate location or person.
- Assisted with answering phones, filing paperwork, entering data, and supporting the operations department.
- Managed multiple calendars and contacts using computer software.
Billing Assistant
Haddon Lake Dental Associates
Mount Ephraim, NJ
08.2021 - 02.2022
- Generated and sent invoices, reminders, and notices to customers and third parties.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
- Organized, opened and filed incoming mail.
- Reached out to customers and paying entities to seek current and late payments.
Education
Associate of Arts - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA12.2024
High School Diploma -
First Philadelphia Charter
Philadelphia, PA06.2021
Skills
- Payment Processing
- Customer service
- Microsoft Excel
- POS System
- Complaint Resolution
- Team Leadership
- Customer Service
- Cash Handling
- Employee Training
- Billing
- Insurance Claims
- Office Administration
Languages
Spanish Native, English Native
ADDITIONAL INFORMATION
- WesGold Fellows
- Member, Alumni Association
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Selected for National Honor Society based on academic excellence, leadership, and community service
- Participated in service projects and school leadership initiatives
Timeline
Administrative Assistant
Gunn Auto Group
08.2022 - Current
Administrative Assistant
Cottman Family Dentistry
08.2021 - 04.2022
Billing Assistant
Haddon Lake Dental Associates
08.2021 - 02.2022
Cashier Team Lead
Dunkin' Donuts
08.2020 - 08.2022
Associate of Arts - Business Administration And Management
Community College of Philadelphia
High School Diploma -
First Philadelphia Charter
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