Brianna Perez
Lubbock
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adapt to quickly learning new technologies and processes for driving success. Team player with strong organizational skills. Hardworking and i put my all into what i do and always eager to learn new things.
Overview
11
11
years of professional experience
Work History
Business Formation Specialist
VXI Global Solutions
10.2023 - Current
- Help customers form and register business entities with the state.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
- Take calls from customers answering questions or addressing any concerns they may have.
- Listen to customers needs or issues and provide a helpful solution.
- Developed strong client relationships through consistent communication and attentive service.
- Gathered, organized and input information into digital database.
Sales Representative
Metro By T-Mobile
10.2019 - 10.2023
- Maintained sales daily
- Responsible for team of 2 or more associates
- Helped team achieve goals
- Sales driven, set goals every month
- Met monthly quotas
- Engaged with customer
- Educate customers daily
- Educate customers on product
- Maintain top seller monthly
Retail/Cashier Assistant
Cato Fashions
08.2015 - 05.2016
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Provided warranty information to customers purchasing covered items and services.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Cashier
Dillards Department Store
08.2013 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Monterey High School
Lubbock, TX06.2013
Skills
- Call Documentation
- Assertiveness
- Active Listening
- Account updating
- POS systems expert
- Money handling abilities
- Sales Transactions
- Computer Proficiency
Timeline
Business Formation Specialist
VXI Global Solutions
10.2023 - Current
Sales Representative
Metro By T-Mobile
10.2019 - 10.2023
Retail/Cashier Assistant
Cato Fashions
08.2015 - 05.2016
Customer Service Cashier
Dillards Department Store
08.2013 - 06.2014
High School Diploma -
Monterey High School
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