Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Perez

Tampa,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Dasher Distribution with the handling of 300+ packages daily. Excelled in fast-paced environments, leveraging multitasking and customer service skills to boost efficiency and quality. Achieved significant improvements in customer relations and operational workflows, showcasing dependability and a results-driven approach.

Overview

9
9
years of professional experience

Work History

Amazon

Dasher Distribution
Tampa, FL
03.2023 - Current

At Amazon on a normal day I can have anywhere from 160 -190 stops with 300+ packages!

  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Closing Manager

Save A Lot
Tampa, FL
01.2021 - 03.2023
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.

Customer Service Associate

Wawa Inc
Hudson Fl
08.2017 - 12.2020
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased revenue by cross-selling and upselling products and services.

Closing Manager

Burger King
Brandon, FL
08.2015 - 08.2017
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.

Education

High School -

Longfellow High
Bridgeport, CT
05.2008

Skills

  • Customer Relations
  • Basic Math
  • Customer Service
  • Multitasking
  • Dependable and Responsible

Timeline

Amazon

Dasher Distribution
03.2023 - Current

Closing Manager

Save A Lot
01.2021 - 03.2023

Customer Service Associate

Wawa Inc
08.2017 - 12.2020

Closing Manager

Burger King
08.2015 - 08.2017

High School -

Longfellow High
Brianna Perez