Brianna Perry
Johns Creek,GA
Summary
Motivated professional with a track record of success in providing exceptional customer service in fast paced, ever changing environments. Utilizing exceptional interpersonal and communication skills to provide a white glove customer experience. Strong team player committed to assisting co-workers and management in attaining and exceeding any goals or metrics
Overview
6
6
years of professional experience
Work History
Clietnt Service Advocate
NeoGenomics
01.2022 - 05.2024
- Receives and initiates telephone calls to/from NeoGenomics customers and sales representatives, including but not limited to:
- Reporting test results accurately to the appropriate person
- Adding/Canceling tests
- Providing specimen requirements
- Researching test availability
- Providing testing fees
- Basic problem solving
- Ordering supplies
- Pending list review
- Working knowledge of logistics
- Triage calls and forward to the correct individual/department
- Resolves all client and case concerns in a timely manner. Finds resolutions and follow through until the incident is complete
- Provides results to clients in accordance with department SOPs. Ensures the privacy and confidentiality of all communications
- Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
- Documents all phone calls and emails in SalesForce.com
- Establishes effective and service driven relationships with sales representatives and client contacts
- Ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait times
- Assist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient care
Client Services Administrator
QUICKBOX FULFILLMENT
01.2019 - 01.2022
- Resolving and assigning Jira Tickets
- Alias & SKU Creation
- Managing Client Google Request Sheets
- Order splitting, transfers
- Ad-hoc deliverables
- Responding to customer service voicemails
- Special project creation
- Order cancelations and modifications
- Packaging Configuration updates/New SKU Disseminations
- Creating Return Labels
- Error reporting from DropStream
- Maintaining Slack, ZenDesk, Skype, Telegram & Teams
Client Services Representative
MORGAN STANLEY
01.2018 - 01.2019
- Maintain existing client relationships through the processing of clients’ requests, resolving client inquiries, and making sure key client information and documentation is up to date
- Conduct outreach to maintain strong relationships with client base and identify firm services and solutions, such as digital, online access, cash management offerings, that support the clients’ needs
- Onboard new client accounts, which includes the collection of required documentation and client information
- Perform administrative duties that support financial advisors in daily business practices, including, but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel and expense reports, and file and calendar maintenance
Education
Bachelor of Business, Business Management -
Georgia Southwestern State University
Americus, GA12.2022
Associate of Arts, Business Management -
MOBERLY COMMUNITY COLLEGE
Moberly, MO12.2018
Skills
- Exemplary Interpersonal Skills
- Exceptional Customer Service
- Dedication to Excellence
- Detail Oriented
- De-Escalations
- Results Oriented
- Self-Motivated Multitasking
- Tech Savvy
References
- Alon Barber | QuickBox Manager | 470-445-3609
- Laura Velazquez | NeoGenomics Colleague | 760-504-5096
- Cynthia | Neogenomics Colleague | 760-840-1448
Timeline
Clietnt Service Advocate
NeoGenomics
01.2022 - 05.2024
Client Services Administrator
QUICKBOX FULFILLMENT
01.2019 - 01.2022
Client Services Representative
MORGAN STANLEY
01.2018 - 01.2019
Bachelor of Business, Business Management -
Georgia Southwestern State University
Associate of Arts, Business Management -
MOBERLY COMMUNITY COLLEGE
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