Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Pesce Jean-Baptiste

Summary

Experienced strategic thinker with a strong background in leading and coordinating complex technological projects across distributed environments. Proven track record of making collaborative design decisions, strategic planning, and implementing global enterprise solutions. Skilled in driving continuous improvement and process excellence, with the ability to effectively communicate high-tech solutions to both technical and non-technical audiences.

Overview

11
11
years of professional experience

Work History

Senior Product Owner

RSM US LLP
02.2023 - Current
  • Lead sophisticated technical projects with critical interdependencies across multiple partners
  • Initiate and lead conversations with teams, clients, and stakeholders to build trust and navigate cross-border/diverse team complexities
  • Manage relationships with key partners to understand strategic roadmaps and emergent needs; deliver solutions on time and within resource constraints
  • Prioritize large-scale COE/LOB-Workday projects aligned with overall firm strategy and manage ad hoc requests, defects, reports, and access tickets
  • Achieved a 50% increase in product adoption rate within the first six months through a comprehensive onboarding roadmap.
  • Establish strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
  • Achieve consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.

IT Senior Product Owner

Commonwealth Care Alliance
05.2019 - 01.2023
  • Led product team on UX research, architectural review, data mapping, security assessment, and testing strategy
  • Managed cross-functional teams, stakeholder communication, and product development from inception to implementation
  • Drove digital transformation strategy leveraging cloud technologies and digital platforms to improve user experience
  • Launched Developer Portal including 32 FHIR APIs and a member consent engine for healthcare interoperability, meeting regulatory objectives
  • Increased employee efficiency by an estimated $1 million in work hours saved through a new intranet.
  • Accelerated delivery of new features with thorough testing and data-driven decision-making processes.
  • Optimized resource allocation through effective planning, scheduling, budgeting, and risk management strategies.

Senior Data Quality Manager

Santander Bank
05.2017 - 05.2019
  • Gathered and documented metadata, improved data quality, analyzed process controls, and resolved issues
  • Enhanced customer satisfaction scores by 25% by implementing a feedback-driven product improvement process
  • Developed standardized data quality monitoring and controls securing data certification within a complex environment
  • Led joint application design sessions and business requirement implementations.
  • Managed vendor relationships to ensure timely delivery of software updates, patches, and other necessary components for maintaining optimal system functionality.
  • Developed comprehensive documentation outlining policies, procedures, and guidelines related to maintaining high standards of data quality throughout all operations.
  • Conducted regular audits of datasets to identify discrepancies, working closely with stakeholders to resolve identified issues promptly.

Business Operations Data Associate

J.P. Morgan Corporate & Investment Bank
07.2013 - 04.2017
  • Analyzed and documented metadata for business operation processes, data quality, and reporting
  • Improved data quality and consistency, supporting program data certification requirements
  • Developed metrics to support processes and provided status updates to management and stakeholders.
  • Played a key role in migrating large datasets to new systems, minimizing disruptions to business operations.
  • Championed a culture of continuous improvement by proactively identifying opportunities for process enhancements within the organization''s data ecosystem.
  • Improved response times for ad-hoc requests by creating a centralized repository for frequently used queries.
  • Developed automated processes for routine tasks, reducing manual efforts and increasing productivity levels.

Education

MBA - Business Analytics

University of Massachusetts
Boston, MA
05.2017

Bachelor of Science - Business Administration And Management

Salem State University
Salem, MA
01.2013

Skills

  • Leadership: Product documentation, gathering and analyzing client data, project planning techniques, managing product lifecycles
  • Operations: Gantt charts and roadmaps for project planning, UX design principles, A/B testing, writing user stories and technical requirements
  • Strategy & Development: Agile & scrum methodologies, implementation of integrations, DevOps practices, infrastructure management, data analytics, and KPI guidance
  • Technical: G Suite, IoT, SQL
  • Cloud: Big Data Architecture Development, CRMaaS, SaaS, Blueworks
  • Data-driven decision-making
  • Design thinking
  • Strategic Visioning
  • User Story Creation
  • Software: Microsoft Office, Sketch, JIRA, VISIO, Dynamic365 CRM & PSA, SharePoint, Data Asset Management Software, Salesforce, Azure, Workday, PowerBI, Tableau, Google Analytics, Agile, Scrum

Timeline

Senior Product Owner

RSM US LLP
02.2023 - Current

IT Senior Product Owner

Commonwealth Care Alliance
05.2019 - 01.2023

Senior Data Quality Manager

Santander Bank
05.2017 - 05.2019

Business Operations Data Associate

J.P. Morgan Corporate & Investment Bank
07.2013 - 04.2017

MBA - Business Analytics

University of Massachusetts

Bachelor of Science - Business Administration And Management

Salem State University

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Brianna Pesce Jean-Baptiste