Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRIANNA PHENIX

Princeton,TX

Summary

Results-driven Project Manager with over 6 years of experience managing full project lifecycles, driving operational excellence, and contributing to revenue growth in healthcare, telecommunications, and professional services. Skilled in leading technical implementations, optimizing cross-functional collaboration, and improving client onboarding experiences that directly impact retention and ROI. Adept at translating business needs into scalable technical solutions and navigating complex projects with precision, compliance, and efficiency. Proven ability to elevate customer experience while maintaining scope, timelines, and budget. Open to expanding into new industries where I can leverage my background in technical execution and stakeholder engagement.

Overview

10
10
years of professional experience

Work History

Technical Project Manager & Engineering Resource

RingCentral Inc
Dallas, TX
04.2024 - Current
  • Promoted at RingCentral, leading technical implementations and serving as engineering resource.
  • Managed UCaaS deployments from kickoff to go-live, ensuring client success through training and support.
  • Oversaw project plans, milestones, and technical deliverables to meet deadlines.
  • Acted as primary point of contact for clients and internal teams to facilitate communication.
  • Configured call flows, troubleshot technical issues, and ensured compliance with SLAs.
  • Led training sessions for administrators and end-users to enhance system utilization.

Project Manager

RingCentral Inc
Dallas, TX
03.2022 - 10.2023
  • Led end-to-end telecom implementation projects within the Professional Services department.
  • Created timelines, managed resources, hosted client meetings, and ensured success through active risk management and detailed CRM updates.
  • Delivered 30+ successful deployments with cross-functional teams
  • Maintained communication with clients and internal stakeholders
  • Oversaw training, system validation, and post-go-live support

Implementation Specialist

UnitedHealthcare
Dallas, TX
01.2021 - 03.2022
  • Managed onboarding of life, disability, and health insurance clients.
  • Facilitated kickoff meetings, customized system configurations, reviewed documentation, and provided ongoing support to clients, brokers, and internal stakeholders.
  • Delivered timely and compliant installations of health plans
  • Served as point of contact for issue resolution during implementation
  • Provided training and documentation to clients and internal teams

Claims Specialist

WellDyneRx
Greenwood Village, CO
05.2017 - 03.2020
  • Processed and adjudicated pharmacy benefit claims for mail-order prescriptions.
  • Verified insurance coverage, submitted reimbursements, and maintained clinical notes.
  • Collaborated with patients, providers, and insurance companies
  • Ensured accuracy and compliance with HIPAA and internal protocols
  • Helped streamline claims operations and documentation

Customer Service Representative

Maximus
Denver, CO
01.2015 - 08.2016
  • Assisted individuals enrolling in state-funded health plans.
  • Delivered accurate information on eligibility, benefits, and enrollment processes.
  • Guided clients through Medicaid/CHIP applications and renewals
  • Resolved inquiries and provided empathetic support to diverse populations

Education

Certified Professional Coder (CPC) -

Concorde Career College
Aurora, CO

High School Diploma -

Ouachita Parish High School
Monroe, LA

Skills

  • Project Lifecycle Management
  • Technical Implementation & Configuration
  • Client Onboarding & Training
  • Cross-Functional Collaboration
  • Risk Management & Issue Resolution
  • CRM Systems
  • Salesforce
  • Smartsheets
  • HIPAA Compliance
  • Communication & Documentation
  • Microsoft Office Suite
  • Google Workspace
  • Tableau
  • VoIP Configuration

Languages

English, Fluent

Timeline

Technical Project Manager & Engineering Resource

RingCentral Inc
04.2024 - Current

Project Manager

RingCentral Inc
03.2022 - 10.2023

Implementation Specialist

UnitedHealthcare
01.2021 - 03.2022

Claims Specialist

WellDyneRx
05.2017 - 03.2020

Customer Service Representative

Maximus
01.2015 - 08.2016

Certified Professional Coder (CPC) -

Concorde Career College

High School Diploma -

Ouachita Parish High School

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BRIANNA PHENIX