Brianna Phillip
Newtown,PA
Summary
Detail-oriented administrative assistant with 2 years of experience supporting administrative tasks. Proficient in calendar management, meeting coordination, and implementing efficient filing systems. Skilled communicator with a background in maintaining confidentiality and professionalism. Known for streamlining office operations and providing exceptional support to customers and staff. Eager to leverage my administrative expertise to contribute effectively to a dynamic team.
Overview
6
6
years of professional experience
Work History
District Office Secretary
Bensalem Township School District
2024.01 - Current
- Timely completion of assigned special projects, including assisting administration with major projects, and conducting research for administrative purposes.
- Oversee training for personal care assistants and district employees to ensure compliance with Pennsylvania state-mandated requirements. Responsibilities include coordinating and facilitating training sessions, monitoring progress, and ensuring completion of mandatory training modules.
- Track and manage professional development hours for ESPA contract group members within the district, ensuring compliance with contractual requirements.
- Assist parents and community members visiting our building, guiding them to the appropriate locations, or connecting them with the relevant personnel they seek.
- Manage incoming phone calls, address inquiries, and direct callers to the appropriate department or individual.
- Assist in overseeing volunteer applications, ensuring all applicants have the necessary clearances in compliance with regulations.
- Manage the registration office, ensuring families provide required documentation, accurately inputting data into the Sapphire system, and registering incoming students efficiently.
- Entering confidential student information into Sapphire, including Individualized Education Programs (IEPs), log reports and NOREPs, ensuring accuracy and confidentiality.
- Utilize computer software to input and organize data, including student records and administrative documents.
- Handle confidential information with discretion and maintain confidentiality protocols.
- Streamlined communication between departments, facilitating better collaboration and productivity.
- Supported human resources efforts by coordinating interviews, managing onboarding paperwork, and maintaining employee records.
Substitute Secretary
Bridgewater Raritan Regional School District
2023.09 - 2023.12
- Maintained precise and up-to-date attendance records and assignment sheets to ensure adherence to file compliance standards.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Provide administrative support as needed, including filing, copying, and organizing documents.
- Increased efficiency in managing incoming calls by directing them to appropriate personnel promptly.
- Promoted positive relationships among colleagues by providing assistance whenever needed during busy periods or absences of full-time secretaries.
- Volunteered to help with special projects of varying degrees of complexity.
Special Education Teaching Assistant
Bridgewater Raritan Regional School District
2022.09 - 2023.06
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided students with comprehensive support, including specialized accommodations, additional instructional assistance, and systematic assessments.
- Recorded student behaviors, interventions, and outcomes systematically to empower lead teachers in addressing relevant concerns and implementing effective strategies.
- Engaged in collaborative efforts with educators to design a tailored classroom environment that aligns seamlessly with the specific requirements of our students.
Supported educators in implementation of effective classroom management strategies and coordinated documentation to ensure the maintenance of a constructive and conducive learning environment. - Facilitated communication with educators and district staff to contribute to the assessment of student progress and the successful execution of Individualized Education Program (IEP) objectives.
- Leveraged computer technology, audiovisual aids, and other relevant equipment and materials to enhance and complement educational presentations.
Special Education Teaching Assistant- ESY Program
Bridgewater Raritan Regional School District
2022.07 - 2022.08
- Supported students experiencing difficulties maintaining their progress by implementing individualized lesson plans that concentrate on improvement areas.
- Provided tutoring and individual or small group assistance to children, offering guidance to help them master assignments and strengthen their understanding of concepts presented by teachers.
- Engaged with and closely observed children, demonstrating a keen ability to address their needs, respond to emergencies, and resolve conflicts during the supervision of classroom activities.
- Enhanced classroom education by meticulously executing daily lesson plans.
District Substitute Teacher
Bridgewater Raritan Regional School District
2021.02 - 2022.06
- Maintained precise and up-to-date attendance records and assignment sheets to ensure strict adherence to file compliance standards.
- Adhered to lesson plans created by absent teachers, ensuring seamless continuity in the learning process.
- Adhered to school and classroom regulations, ensuring a structured and orderly learning environment.
- Applied effective classroom management strategies to uphold a positive and conducive learning atmosphere.
- Facilitated students' comprehension of subject matter and their test preparation, promoting academic proficiency.
- Collaborating harmoniously with school staff, including administrators and fellow educators, to address classroom and student-related matters.
- Providing valuable feedback to the regular teacher regarding daily activities, student behavior, and noteworthy occurrences in the classroom.
Sales Associate
Soul Trip LLC
2021.03 - 2022.02
- Assisted a significant volume of customers daily, maintaining a positive demeanor and prioritizing customer satisfaction.
- Responded promptly to customer telephone inquiries to minimize on-hold wait durations.
- Delivered comprehensive information on special promotions to customers and provided detailed insights into a variety of products.
- Suggested product and service options to help customers find solutions for their individual needs.
- Performed stock rotation and replenished shelves to uphold product availability and ensure a visually appealing store presentation.
- Administered returns, exchanges, and refunds in strict adherence to store policies and procedures.
- Delivered positive initial impressions to warmly greet existing, new, and prospective customers.
- Addressed customer inquiries regarding products and services, assisted in locating merchandise, and facilitated item retrieval.
- Interacted with customers to establish rapport and foster loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Skate Guard/Lead Party Host
Rocket Sports Group
2017.11 - 2019.12
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Developed strong rapport with customers, addressing their concerns professionally and providing helpful guidance when needed.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Contributed to facility upkeep by performing regular maintenance tasks.
Education
Bachelor of Arts - Elementary Education/ Special Education
Western Governors University
Salt Lake City, UT10.2028
High School Diploma -
Bridgewater Raritan Regional High School
600 Garretson Road, Bridgewater, NJ 0880706.2020
Skills
- Confidentiality
- Scheduling
- Strong Organization
- Customer Service
- Excellent Organizational Skills
- Proficiency in Google/Microsoft Applications
- Attention to Detail
- Time Management
- Customer Service Skills
Timeline
District Office Secretary
Bensalem Township School District
2024.01 - Current
Substitute Secretary
Bridgewater Raritan Regional School District
2023.09 - 2023.12
Special Education Teaching Assistant
Bridgewater Raritan Regional School District
2022.09 - 2023.06
Special Education Teaching Assistant- ESY Program
Bridgewater Raritan Regional School District
2022.07 - 2022.08
Sales Associate
Soul Trip LLC
2021.03 - 2022.02
District Substitute Teacher
Bridgewater Raritan Regional School District
2021.02 - 2022.06
Skate Guard/Lead Party Host
Rocket Sports Group
2017.11 - 2019.12
Bachelor of Arts - Elementary Education/ Special Education
Western Governors University
High School Diploma -
Bridgewater Raritan Regional High School
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