Brianna Pinelli
Lakeland,FL
Summary
Talented Medical Social Work, Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Area's of strength include working with diverse populations, complex care case management, multidisciplinary collaboration, strong communication, decision making skills and critical thinking.
Overview
11
11
years of professional experience
Work History
Case Manager
Humana
01.2024 - Current
- Collaborated with multidisciplinary teams to provide comprehensive support, resulting in improved patient satisfaction.
- Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
- Conducted thorough assessments to identify client needs, developing appropriate interventions for optimal care.
- Provided ongoing support to clients and families by addressing concerns, answering questions, and offering guidance throughout the waiver process.
- Advocated for client rights, ensuring access to necessary services and supports within the community.
- Assisted clients in achieving greater independence by identifying opportunities for skill development and growth.
- Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
- Supported clients during transitions between service providers or levels of care, ensuring continuity in support systems.
- Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines. Caseload of 75 members.
- Developed strong working relationships with service providers that led to improved coordination of care for clients.
Medical Social Worker/Case Manager
Lakeland Regional Health
10.2020 - 01.2024
- Complete biopsychosocial assessments with all patients to assess situations, limitations and issues and implement services to address needs or barriers to safe discharge.
- Complete referrals to post-acute care providers such as skilled nursing facilities, home health, hospice, long term acute care, durable medical equipment, dialysis centers, and emergent hospital transfers
- Formulated discharge plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Worked with senior case managers to coordinate team development activities and trainings.
- Complex care case management
- Trained and mentored several new and existing social workers and student interns.
- Trained in Cerner and Navi Health
- Organized clinical documentation, treatment plans, and referrals.
- Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.
- Participate in continued education trainings
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Medical Social Worker Intern
Saint Joseph’s Hospital - South
08.2019 - 01.2020
- Complete initial assessment with every patient
- Collaborate with multidisciplinary team to create the most efficient discharge plan.
- Provide community resources to unfunded and undocumented populations
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Bereavement support
- Gained knowledge and understanding of medical terms and end of life care.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Interned in several specialties including ICU, Trauma, Oncology, Mother Baby, Pediatrics, and Cardiac
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Bartender
Duke's Brewhouse
09.2017 - 10.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Inventory Manager
Southside Western Wear
07.2016 - 09.2017
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
Supervisor
Russell's Western Wear
11.2013 - 07.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Successfully managed high volumes of client-facing interactions and established strong rapport with customers and consumer representatives.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Education
Master of Social Work -
University of South Florida
Tampa, FL2021
Bachelor of Social Work -
University of South Florida
Tampa, FL2019
Skills
- Case management
- Leadership
- Time Management
- Critical Thinking
- Psychosocial Assessments
- Interdisciplinary Coordination
- Medical Records Management
- Coordinating Referrals
- Bereavement Services
- Complex Care and Critical Care Experience
Licensed Clinical Social Work Intern
11/2021
ISW16803
References
Caitlyn Martinez
813-453-6936
Lakeland Regional Health
Shannon Steele
813-294-0403
University of South Florida
Malorie Anglin
863-397-8065
Humana Healthy Horizons
Timeline
Case Manager
Humana
01.2024 - Current
Medical Social Worker/Case Manager
Lakeland Regional Health
10.2020 - 01.2024
Medical Social Worker Intern
Saint Joseph’s Hospital - South
08.2019 - 01.2020
Bartender
Duke's Brewhouse
09.2017 - 10.2020
Inventory Manager
Southside Western Wear
07.2016 - 09.2017
Supervisor
Russell's Western Wear
11.2013 - 07.2016
Master of Social Work -
University of South Florida
Bachelor of Social Work -
University of South Florida
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