Brianna Pinnock
Conyers,US
Summary
Dynamic management operations professional recognized for driving high productivity and executing tasks with exceptional efficiency. Expertise in strategic planning, team leadership, and operational improvement facilitates the seamless implementation of business strategies. Strong communication and problem-solving skills enhance team performance and adaptability in fast-paced environments. Aiming to leverage these competencies to further optimize organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
US1 Package Store
Atlanta, US
10.2020 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Provided feedback on product performance and suggested changes in ordering procedures based on sales analysis.
- Tracked progress through the development of plans and budgets.
- Ensured timely and respectful greetings to all customers, supporting excellent service standards.
Airline Customer Service Agent
Menzies Aviation
Atlanta, US
03.2024 - 08.2024
- Process customer orders, generate travel documents, and create detailed itineraries
- Assist customers with ticket purchases, trip planning, pricing, and scheduling
- Apply travel vouchers and process various forms of payment
- Deliver exceptional customer service through active engagement and effective problem-solving
Package Handler
FEDEX
Forest Park, US
02.2023 - 08.2023
- Stacked and loaded package containers onto forklifts for organized transport
- Maintained clean and secure storage spaces to protect company assets
- Assembled, sealed, and labeled packages for efficient processing
- Used handheld scanners and physical logs to track inventory movements accurately
Customer Service Staff
The Children's Place
Atlanta, US
01.2022 - 07.2022
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Assisted customers with purchases, provided product recommendations, and handled complaints
- Processed cash transactions and compiled weekly financial reports for the store manager
- Ensured a positive customer experience through proactive service and problem resolution
Education
Associate degree - Applied Science
Georgia Piedmont Technical College
Stone Mountain, GA12.2023
High School Diploma -
Salem High School
Conyers, GA05.2021
Skills
- Organizing
- Time Management
- Multi-tasking
- Documentation
- Reporting
- Customer Service
- Inventory Control
- Safe Material Management
- Technical Software Knowledge
Certification
Certified First Aid CPR AED
American Heart Association — Dec 2022 - Dec 2024
Languages
Spanish
Elementary
Timeline
Airline Customer Service Agent
Menzies Aviation
03.2024 - 08.2024
Package Handler
FEDEX
02.2023 - 08.2023
Customer Service Staff
The Children's Place
01.2022 - 07.2022
Assistant Manager
US1 Package Store
10.2020 - Current
Associate degree - Applied Science
Georgia Piedmont Technical College
High School Diploma -
Salem High School
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