Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianna Plawski

Brianna Plawski

Certified Personal Trainer/ Nutritionist
NY

Summary

Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Client Care Specialist

Smithtown Acura
12.2023 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure..
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Answered customer questions via telephone, email and live chat services.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.

Medical Receptionist

Ridgeway Medical Center
09.2023 - 12.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Real Estate Assistant

Berkshire Hathaway, Home Services Realty
03.2023 - 07.2023
  • Maintained efficient office operations by handling errands and administrative functions..
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
  • Assisted clients in home staging and overall preparation for real estate sales.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Coordinated appointments to show marketed properties.

Sales Associate

Washville Car Wash
03.2021 - 02.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Cashier

McDonald's
01.2017 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs..
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Receptionist

Hair Creations
12.2019 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records..
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.


Education

High School Diploma -

Connetquot High School
Bohemia, NY
06.2022

Skills

  • Customer Relations
  • Lead Management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Complaint resolution
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Team Development
  • De-Escalation Techniques
  • Building rapport
  • Sales expertise
  • Passion for fitness
  • Strength training
  • Motivational Coaching
  • Personal training and coaching
  • Flexibility and Mobility
  • Health and wellness
  • Weight Management Strategies
  • Goal Setting Assistance
  • High-Intensity Interval Training
  • Core Strength Development
  • Certified Personal Trainer (CPT)
  • Supplement Recommendations
  • Intermittent Fasting

Certification

  • ISSA CPT - Certified Personal Trainer
  • ISSA Certified Nutritionist
  • CPR/AED Certified

Timeline

Client Care Specialist

Smithtown Acura
12.2023 - Current

Medical Receptionist

Ridgeway Medical Center
09.2023 - 12.2023

Real Estate Assistant

Berkshire Hathaway, Home Services Realty
03.2023 - 07.2023

Sales Associate

Washville Car Wash
03.2021 - 02.2022

Receptionist

Hair Creations
12.2019 - 06.2020

Cashier

McDonald's
01.2017 - 11.2021

High School Diploma -

Connetquot High School
Brianna PlawskiCertified Personal Trainer/ Nutritionist