Brianna Plessinger
Kindred Market, Athens Ohio
Athens,OH
1
Certification
5
years of professional experience
Operations-focused specialist with experience in team leadership, customer service, and community engagement. Skilled in coordinating daily workflows, improving processes, managing inventory, and supporting teams in fast-paced environments. Known for following established procedures, organization, and problem-solving, with a proven ability to build positive relationships and adapt to changing priorities.
Work History
Storefront / Storeback Manager
1 Year 5 Months- Manage daily storefront and backroom operations, ensuring products are stocked, organized, and readily available for customers.
- Provide exceptional customer service by answering questions, assisting shoppers in locating products, and resolving inquiries in person and over the phone.
- Collaborate with multiple departments to maintain efficient store operations and support overall team success.
- Lead warehouse teams during high-volume delivery days at the ACEnet warehouse, coordinating workflows to ensure accurate and timely inventory processing.
- Develop and update Storeback procedures and operational guidelines to improve efficiency, organization, and consistency across the team.
- Communicate regularly with coworkers throughout each shift to coordinate tasks, address operational needs, and maintain a productive work environment.
- Participate in monthly staff meetings to discuss operational updates, team initiatives, and opportunities for continuous improvement.
Brand Ambassador / Crew Member / Shift Lead
1 Year 9 Months- Promoted the Keystone Mac Shack brand through on-campus and community outreach, increasing brand awareness and engaging with students and local residents.
- Delivered exceptional customer service by assisting guests, processing orders efficiently, and resolving questions or concerns in a fast-paced environment.
- Prepared menu items while maintaining high standards for food quality, consistency, and food safety.
- Led shift operations by coordinating team responsibilities, supporting coworkers, and ensuring efficient workflow during peak business hours.
- Maintained a clean, organized, and sanitary work environment in compliance with health and safety standards.
- Assisted with food preparation, inventory organization, and daily opening and closing procedures to support smooth restaurant operations.
Resident Assistant
9 Months- Conducted on-call duty multiple times per week, completing building rounds every two hours during overnight shifts to maintain a safe and secure residential environment.
- Responded to resident concerns, including interpersonal conflicts, facility damage, lockouts, and policy violations, while documenting incidents accurately and professionally.
- Prepared detailed incident and damage reports in accordance with university housing policies.
- Planned and hosted weekly community-building activities and monthly educational and social events while managing an assigned programming budget.
- Fostered an inclusive and supportive living community by connecting residents with campus resources and promoting student engagement
Education
BA - Theater, Studio Art
Skills
Customer Service
Team Leadership
Inventory Management
Warehouse Operations
Process Improvement
Communication
Problem Solving
Team Collaboration
Operations Management
Adaptability
Affiliations
Ohio University Marching 110
Certification
Food Safety
Woodshop
Timeline
Storefront / Storeback Manager
Kindred Market, Athens Ohio
03.2025 - CurrentRead More
Brand Ambassador / Crew Member / Shift Lead
KeyStone Mac Shack, Ohio University
05.2023 - 02.2025Read More
Resident Assistant
HRL, Ohio University
08.2021 - 05.2022Read More
Ohio University
BA from Theater, Studio Art
Read More