Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Brianna Ponce

Marysville,WA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

7
7
years of professional experience

Work History

Amazon Associate

Amazon
Arlington, WA
12.2023 - Current
  • Maintained accurate inventory records using computerized tracking systems.
  • Assembled orders according to customer requests.
  • Performed cycle counts to maintain accurate inventory records.
  • Operated scanners, computers, and other equipment to track orders.
  • Staged and sorted multiple types of products for loading.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Player's Club Representative

Angel of the Winds Casino and Resort
Arlington, WA
10.2022 - 02.2023
  • Explained rules, regulations, and procedures to new members regarding usage of their club cards.
  • Processed guest applications, verified accuracy of information, and updated records accordingly.
  • Ensured compliance with all applicable laws and regulations related to player tracking systems.
  • Provided customer service by responding to inquiries from existing members concerning their accounts.
  • Greeted guests upon arrival and provided them with information about the Player's Club benefits and services.
  • Educated existing members on additional benefits they may be eligible for based on their tier level status.
  • Conducted monthly promotional events such as drawings for free play or prizes for current members.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Cashier

Target
Marysville, WA
12.2022 - 01.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Verified customer age requirement for alcohol or tobacco purchases.

Restaurant Hostess

Tulalip Casino and Resort
Tulalip, WA
12.2018 - 03.2020
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Managed reservations, waitlists, and special requests for large parties.
  • Provided menus and answered questions about menu items and specials.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Greeted customers and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Daycare Teacher

ABC Learning Center
Marysville, WA
02.2018 - 12.2018
  • Developed lesson plans and activities to engage children in learning.
  • Participated in staff meetings and professional development workshops.
  • Provided guidance on social development issues such as sharing, following directions.
  • Assisted with toilet training and diaper changing when necessary.
  • Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Taught basic language skills including reading readiness, phonics, writing and ASL
  • Supervised children during meal times, playtime, and other activities.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Read aloud and played alphabet games to encourage early literacy.
  • Organized and led activities to promote physical, mental and social development.

Team Member

Jack in the Box
Marysville, WA
09.2017 - 02.2018

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
02-2025

Skills

  • Cash Handling
  • Workplace Safety
  • Time Management
  • Customer Engagement
  • Flexible Schedule
  • Courteous and Professional
  • Computer Skills
  • POS System Operation
  • Adaptability and Flexibility
  • High-energy attitude
  • Guest Relations
  • Multitasking
  • Interpersonal Skills

Affiliations

  • Jewelry maker.
  • Crochet, designs and sews clothes.

References

References available upon request.

Timeline

Amazon Associate

Amazon
12.2023 - Current

Cashier

Target
12.2022 - 01.2023

Player's Club Representative

Angel of the Winds Casino and Resort
10.2022 - 02.2023

Restaurant Hostess

Tulalip Casino and Resort
12.2018 - 03.2020

Daycare Teacher

ABC Learning Center
02.2018 - 12.2018

Team Member

Jack in the Box
09.2017 - 02.2018

Associate of Science - Business Administration

Colorado Technical University

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