Brianna Ponce-Ruano
Laurel,MD
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant
Alpha & Omega Martial Arts
03.2022 - Current
- Developed and maintained filing systems to facilitate easy access to information.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Sales Associate
Off Broadway Shoe Warehouse
08.2021 - 02.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Nurse
Laurel Pines Pediatrics
08.2020 - 02.2021
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained accurate records of customer interactions, ensuring proper documentation within company''s database.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Assisted in training new hires, sharing best practices in customer service protocols specific to healthcare industry.
Education
High School Diploma -
Howard Community College
Columbia, MD05.2025
High School Diploma -
Laurel High School
Laurel, MD06.2023
Skills
- Fast Learner
- Computer Skills
- Verbal and written communication
- Event Planning
- Project Management
- Organizational Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professional and mature
- Administrative duties
Affiliations
- AMBICIONES
Certification
CPR & AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Assistant
Alpha & Omega Martial Arts
03.2022 - Current
Sales Associate
Off Broadway Shoe Warehouse
08.2021 - 02.2022
Assistant Nurse
Laurel Pines Pediatrics
08.2020 - 02.2021
High School Diploma -
Howard Community College
High School Diploma -
Laurel High School
CPR & AED Certification
Similar Profiles
Sydney DavisSydney Davis
Martial Arts Instructor at Omega Martial ArtsMartial Arts Instructor at Omega Martial Arts
Kathleen SmithKathleen Smith
Head Martial Arts Instructor at Omega Martial ArtsHead Martial Arts Instructor at Omega Martial Arts
Raniyah EllisRaniyah Ellis
Debutante Participant at Alpha Kappa Alpha Sorority Inc. Kappa Omega Omega ChapterDebutante Participant at Alpha Kappa Alpha Sorority Inc. Kappa Omega Omega Chapter