Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management. Extensive background in multiple fields with experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Employment Consultant
Exceed Enterprises / Albertina Kerr
Portland, OR
08.2023 - Current
Responsible for facilitating inclusive employment for individuals with diverse abilities.
Improved clients' understanding of job search and interview techniques to help individuals find employment.
Managed rolling caseload of clients and maintained impeccable documentation.
Placed individuals in jobs based on skills, abilities and interests.
Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Provided ongoing support and coaching to clients throughout the job application process.
Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.
Escrow Assistant
WFG National Title Insurance
Portland , OR
05.2021 - 05.2023
Ordered demands, HOA statements, evidence of insurance and other required documents.
Resolved issues related to escrow accounts by communicating with customers and lenders.
Answered customer questions to maintain high satisfaction levels.
Scheduled and coordinated delivery of security certificates to and from companies and customers.
Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
Maintained accurate records of all escrow accounts and transactions.
Verified funds received were sufficient to cover closing costs prior to closing date.
Administrative Secretary
United States Air Force
Charleston, SC
09.2015 - 01.2017
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Monitored scheduling and event coordination such as corporate fundraisers and executive meetings.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Logistics Specialist
United States Air Force
Charleston, SC
01.2009 - 09.2015
Strengthened integrity, developing organization systems for records, reports and agendas.
Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
Aided senior leadership with report generation to utilize process improvements.
Scheduled shipments to customer warehouses via in-house tracking system.
Organized and maintained order documentation.
Improved lines of communication between company and customers.
Conducted inventory checks and resolved discrepancies.
Education
Associate of Arts -
Airman Leadership School
Joint Base Charleston, SC
06.2014
Bachelor of Arts - Sociology
Portland State University
Portland, OR
06.2021
Bachelor of Arts - Theater Arts
Portland State University
Portland, OR
06.2021
Skills
Job search coaching
Reviewing resumes
Verbal communication
Task prioritization
Documentation and reporting
Closing process expertise
Schedule coordination
Accomplishments
Organized 2 public speaking events for Toastmaster's Members at a deployed location. (2015)
Helped Coordinate the Multi-Cultural Luncheon for active duty military members at Joint-Base Charleston. (2013)