Brianna Raposo
Hillside,NJ
Summary
Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Expeditor
Europa Pasteries and Coffee Shop
Fall River, MA
10.2023 - Current
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled and served various beverages for customers.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Greeted customers upon arrival and thanked them upon departure.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Assisted in maintaining a clean and organized work area throughout each shift.
Barista
Dunkin' Brands
Hillside, NJ
10.2021 - 08.2022
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Utilized POS system to receive and process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Bachelor of Science - Culinary Arts
Johnson & Wales University
Providence, RI05-2027
High School Diploma -
St.Benedict's Prepartory School
Newark, NJ06-2023
Skills
- Food Quality Standards
- Kitchen Operations
- Food Presentation
- Menu Offering Knowledge
- Guest Service
- Restaurant Operations
- Kitchen Support
- Server Monitoring
- Team Member Training
- Quality Control
- Food Safety
Certification
- NRFSP Food Safety Manger Certified
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Limited
Affiliations
- Johnson & Wales Uni. Food Pantry Assistant - helps collect and package foods for those around campus who can't receive proper meals
Timeline
Food Expeditor
Europa Pasteries and Coffee Shop
10.2023 - Current
Barista
Dunkin' Brands
10.2021 - 08.2022
Bachelor of Science - Culinary Arts
Johnson & Wales University
High School Diploma -
St.Benedict's Prepartory School
- NRFSP Food Safety Manger Certified
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