BRIANNA RASHED
Southfield ,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Automotive Title Clerk
George Matick Chevrolet
06.2023 - Current
- Processes all new and used vehicles for registration in the state in which the vehicle will be titled
- Computerized Vehicle Registration (CVR) process for new and used car purchases
- Prepares payoff checks for new vehicles and trade-ins
- Posts transactions to accounting records such as worksheet, ledger, and computer files
- Submits all legal transfer work to the Department of Motor Vehicles (DMV)
- Examine and verify 40-80 titles weekly
Employee Experience Ambassador
Guidant Global
01.2022 - 05.2023
- Act as a single point of contact for pre-selected/pre-identified W-2 employee candidates
- Extend offers to select candidates and schedule drug screening as part of the onboarding process
- Conduct and/or acquire background checks/employee eligibility verification
- Assist current and former employees with obtaining paystubs, questions about pay or other questions relating to their employment
- Draft, file and document all performance related documentation i.e., communication forms, attendance letters, and termination letters
Client Care Specialist
Quicken Loans
08.2020 - 05.2021
- Resolved client issues by correcting immediate problems and communicating with staff
- Ensure clients were well informed of any outstanding items needed to move a loan to closing
- Quickly and effectively obtain all client conditions required throughout the loan process
- Understand underwriting conditions to communicate them to clients
- Enter client data in centralized database and maintained up-to-date records for finalizing their refinance
- Responded to 30+ client inquiries and asked appropriate questions to facilitate resolution
Collections Representative
Credit Acceptance
08.2018 - 04.2020
- Generate and navigate through a daily list of delinquent accounts (avg 70+ daily accounts)
- Used call model to handle each call in a manner that persuades customers to pay
- Handled irate customers smoothly to achieve performance targets
- Review each account for potential legal action such as wage garnishment or asset seizure
- Performed moderately complex customer support tasks when evaluating customers' situation to provide relevant solutions
- Counseled debtors on payment options and arranged installment agreements
Skills
- Client Retention
- Call Center Operations
- Problem-Solving Abilities
- MS Outlook
- Verbal Communication
- Sales Expertise
- Title processing
- Accuracy and Precision
- Deadline Management
- Title Research
- Document Review
- Loan Documentation
Timeline
Automotive Title Clerk
George Matick Chevrolet
06.2023 - Current
Employee Experience Ambassador
Guidant Global
01.2022 - 05.2023
Client Care Specialist
Quicken Loans
08.2020 - 05.2021
Collections Representative
Credit Acceptance
08.2018 - 04.2020
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