Analytical IT Manager skilled in driving efficiency and productivity through development, delivery, and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in the cloud and hybrid environments with a passion for utilizing excellent communication to foster company rapport. Successful at optimizing security standards, improving planning processes, and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping, and team development.
Hi, I’m
Brianna Rattray
IT Manager
Woburn,MA
Summary
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Precision Extraction Solutions/Agrify CorporationTroy, MI
Senior Manager of Information Technology
11.2019 - Current
Job overview
- Only Escalation point for entire organization
- Responsible for all internal IT processes, procedures and documentation
- Proficient in Powershell and automation
- Managed all vendors for enterprise IT
- Created centralized management capability by integrating warehouse management software applications
- Achieved team vision and objectives through effective strategy development and execution in coordination with management teams
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Actively led training, mentoring and continuous development for 5-person department. 3 FTE's & 2 contractors.
- Migrated acquired companies into Office365 across multiple platforms for over 300+ users
- Managed and reduced IT spending to support budget
Apex Digital SolutionsSouthfield, MI
Service Desk Technician
10.2018 - 11.2019
Job overview
- Managed Service Provider & Cloud Solutions Provider
- Retained existing clients and developed 4 new accounts by extending high quality and efficient support service
- Worked in ConnectWise to schedule and handle tickets promptly
- Coordinated on projects spanning multiple different companies
- Presented and sold different Microsoft products
- Assisted online users via live chat, web conference, and phone to resolve issues related to software and system use and access
- Configured network equipment for installations, performed lifecycle refreshes, and performed post-installation testing for turnkey services
- Patched software and installed new versions to eliminate security problems and protect data
- Customer projects include: o Email migrations and adoption to Exchange Online o ATP Implementation and training o SharePoint/Teams Migrations and training o OneDrive migration and training o Skype for Business migration and training o Azure Active Directory Condition Access implementation and training o MFA implementation and training o SSO o Server migrations (Physical, Virtual, Cloud)
Am Data ServiceLivonia, MI
System Engineer
05.2018 - 10.2018
Job overview
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Checked security methods, including firewalls and antivirus software to fully protect networks
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
- Maintained various types of computer equipment, including servers, software, and operating systems
- Spearheaded server infrastructure development, quality control, staging, and production operations
- Assisted remote employees and made recommendations on handling system problems at home offices
- Promoted efficiency and mitigated downtime by automating repeatable tasks
- Developed, implemented, and managed IT processes to encourage regulatory compliance.
PepsiCoPlano, TX
Network Infrastructure Engineer
03.2015 - 05.2018
Job overview
- Documented as-builds for network architectures according to established processes and suggestions for workflow improvements
- Introduced route-based IP network solutions, handling all engineering and installation duties
- Responded to approximately 1500 user support calls each week regarding network issues to correct problems, checked functionality of resolutions, and document support
- Provided smooth communications by configuring LAN technology, wireless access points, and controllers
- Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages, and scheduling upgrades
- Researched and recommended network products, services, protocols, and standards for network development.
Education
Wayne County Community CollegeDetroit, MI
Associate of Arts from Cyber Security
08.2019 - Current
University Overview
GPA: 3.8
Wayne County Community College DistrictDetroit, MI
Network+, CEH from Cyber Security
08.2019 - 08.2020
University Overview
Skills
- Azure/Office 365 Admin
Timeline
Senior Manager of Information Technology
Precision Extraction Solutions/Agrify Corporation
11.2019 - Current
Wayne County Community College
Associate of Arts from Cyber Security
08.2019 - Current
Wayne County Community College District
Network+, CEH from Cyber Security
08.2019 - 08.2020
Service Desk Technician
Apex Digital Solutions
10.2018 - 11.2019
System Engineer
Am Data Service
05.2018 - 10.2018
Network Infrastructure Engineer
PepsiCo
03.2015 - 05.2018
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