Brianna Rawlings

• Performed difficult work involved in providing housing assistance to tenants/participants in different populations
• Conducted interviews, qualifications and initial lease-ups for waiting list recipients being matriculated onto Housing Assistance program
• Assessing, planning, implementing, monitoring and evaluating actions required to meet client's health and human services needed.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Collected rent and tracked resident payments and information in computer system.
• Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in timely manners.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided emotional support to patients during difficult times, fostering sense of trust and psychological wellbeing.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

• Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort
• Administered medication under direction of supervisor's enforced rules and consequences, facilitated therapy groups, and communicated with counselors in regards to residents behavior
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Supported needs of 10+ residents under long-term care.

Contact delinquent debtors by phone inbound / outbound remote call center in effort to collect debt

• Assisted debtors in setting up payment plans to settle overdue balances while effectively negotiating payment arrangements.
• Maintained high volume of calls and met demands of busy and productive group.
• Counseled debtors on payment options and arranged installment agreements.
• Reached out to approximately 100+ account holders daily.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.