Customer Service and Patient Care Professional experienced in delivering accurate information and ensuring safety compliance. Delivered exceptional guest and patient experiences through effective communication and collaboration in fast-paced environments. Focused on training and safety awareness to enhance service quality and compliance.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Certified Nursing Assistant
CommonSpirit Health
Colorado Springs, Colorado
05.2026 - Current
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Assisted patients with daily living activities and personal care needs.
Monitored vital signs and reported changes to nursing staff.
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Answered call lights promptly and responded to patient needs accordingly.
Maintained cleanliness and organization of patient rooms and equipment.
Implemented infection control measures to promote a safe environment.
Supported nursing staff with administrative tasks and patient documentation.
Ranch Hand
Flying W Ranch
Colorado Springs, Colorado
04.2024 - 08.2026
Conducted guest tours, sharing insights on ranch history and animal care practices.
Performed general maintenance tasks including cleaning stalls, barns, and other areas.
Coordinated with kitchen staff for timely meal preparation and delivery.
Trained new servers on restaurant policies and customer service to enhance guest experience.
Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
Executed general maintenance tasks, ensuring clean and safe stalls and barns.
Health Assistant
D11
Colorado Springs, Colorado
01.2026 - 05.2026
Maintained accurate patient records using electronic health record systems.
Communicated effectively with healthcare team regarding patient needs and concerns.
Supported patient care by assisting with daily activities and wellness checks.
Observed patients' conditions during treatment sessions and reported any changes or concerns to supervising physician and nurse.
Responded to emergency situations by calling for additional assistance when needed.
Called for additional assistance during emergency situations.
Ensured efficient management of medical supplies inventory to facilitate smooth operations within the facility.
Lifeguard
YMCA
Colorado Springs, Colorado
05.2024 - 08.2025
Administered first aid and emergency care during aquatic activities.
Monitored pool activities, enforcing safety regulations to maintain a secure environment for all participants.
Inspected equipment and facilities regularly, verifying compliance with safety standards to promote a safe aquatic experience.
Conducted regular inspections of equipment and facilities for compliance with safety standards.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO
CNA - Certified Health Assistant
Pikes Peak Community College
Colorado Springs, CO
01.2025 - 04.2025
Skills
Patient care
Vital signs monitoring
Patient assessment techniques
Wound care management
Airway management
Basic life support
Infection control
Electronic health records
Outpatient care
Alzheimer's and dementia care
Toileting assistance
Effective communication
Team collaboration
Customer service
Medical terminology
Certification
Certified Nursing Assistant, 04/09/25
CPR and AED, 02/01/25
First Aid, 05/05/25
Oxygen, 05/05/25
Languages
English, Full Professional
Activities
Editor in Yearbook for 4 years, with a leadership role having to delegate tasks and manage the class.