Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA REILLY

Fond Du Lac,WI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Spectrum
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Caregiver

Frontida Assisted Living
04.2023 - 05.2023
  • Followed the doctor's instructions and administered the medication
  • Developed strong bonds with clients in order to provide emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Implemented fall prevention strategies within the environment by identifying hazards or obstacles that posed risk to patient safety.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Caregiver

Residential Services, Inc.
09.2021 - 04.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Cashier

PetSmart
05.2021 - 07.2021
  • Educated customers about promotions to increase sales
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously
  • Helped customers by answering their questions and completing their requests
  • Efficiently and accurately processed a large number of transactions
  • Was in charge of arranging and stocking merchandise
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Fast Food Worker

Taco Bell
12.2020 - 04.2021
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.

Education

High School Diploma -

Wisconsin Connections Academy
Homeschool
05.2020

Skills

  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Handled customer complaints and took the necessary steps to resolve their problems
  • Maintained a high level of personal grooming and presented myself in a consistent manner
  • Produced high-quality work while under duress
  • Kept workspaces clean and trash-free to maximize productivity and safety
  • Records Maintenance
  • Active Listening
  • Customer Relations
  • Typing Proficiency
  • Problem-Solving Ability

Timeline

Customer Service Representative

Spectrum
06.2023 - Current

Caregiver

Frontida Assisted Living
04.2023 - 05.2023

Caregiver

Residential Services, Inc.
09.2021 - 04.2023

Cashier

PetSmart
05.2021 - 07.2021

Fast Food Worker

Taco Bell
12.2020 - 04.2021

High School Diploma -

Wisconsin Connections Academy

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BRIANNA REILLY