BRIANNA REPPA
LOWELL,IN
Summary
With a diverse range of skills acquired from a young age, I have become an ambitious and motivated professional. These experiences have nurtured a strong work ethic, exceptional problem-solving abilities, and effective communication skills. Having achieved success in multiple roles, I am confident in my ability to contribute to any organization and excel in a fast-paced and dynamic work environment.
Overview
4
4
years of professional experience
Work History
SHIFT MANAGER/GUEST SERVICE
McDonald's
04.2021 - Current
- Recruitment of candidates
- Conduct disciplinary actions
- Maintaining employee records
- Conduct Analysis of Employee Benefits
- Scheduling and training
- Assign tasks to staff
- Supervise staff throughout the shift
- Monitor inventory levels
- Order more inventory as needed
- Ensure that enough staff members are present for the shift
- Balance the cash register at the end of the shift
- Confirm deposits and bank orders
- Create employee growth plans
- Manage guest surveys/complaints
- Troubleshoot technology and equipment
SERVICE ADVOCATE
Target
11.2022 - 11.2024
- Create a welcoming experience by authentically greeting, every guest every time
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest's shopping experience and using those questions to assess, understand, and determine how to tailor your approach
- Welcome guests into self-checkout and provide assistance as needed
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Speak to the benefits of the REDcard with every guest and assist them through the application process
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest
- Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs
Beauty Advisor
Ulta Beauty
10.2023 - 03.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Cosmetology
Paul Mitchell The School
Tinley Park, ILHS DIPLOMA -
Lowell Senior High School
Lowell05.2024
Skills
- Leadership
- Time management
- Listening and Communication skills
- Computer and POS skills
- Adaptability
- Flexibility
- Teamwork
- Creativity
- Attention to detail
- Organization
- Customer satisfaction skills
References
- DEBERA HINCHY, Teacher, 219-696-7733, 08/01/23, 05/01/24
- RANSOM WILLIAMS, Team lead, 219-942-0402, 11/01/22, 09/01/23
- MISS. CHAVEZ, Instructor, 219-689-3806, 08/01/23, Present
Timeline
Beauty Advisor
Ulta Beauty
10.2023 - 03.2024
SERVICE ADVOCATE
Target
11.2022 - 11.2024
SHIFT MANAGER/GUEST SERVICE
McDonald's
04.2021 - Current
Cosmetology
Paul Mitchell The School
HS DIPLOMA -
Lowell Senior High School
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