Brianna Retamoza
Salinas,CA
Summary
Dedicated professional with strong customer service skills, achieving high satisfaction ratings through effective communication and problem-solving. Detail-oriented and adaptable professional with a background in customer service and childcare. Recognized for strong problem-solving abilities and effective communication, ready to enhance customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-N-Out
Steve Marler
Salinas, CA
05.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Maria's Daycare
Maria Tejeda
Salinas, CA
01.2019 - 05.2025
- Assisted children with daily activities and routines.
- Supervised playtime to ensure safety and engagement.
- Organized educational games to promote learning and development.
- Maintained cleanliness of classrooms and play areas.
- Communicated effectively with parents about child progress.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Helping children learn from their mistakes, and encouraging positive decision-making.
- Experienced in working with children on the autism spectrum, providing effective support during emotional or behavioral outbursts.
- I have a lot of hands-on experience helping kids with autism, and helping them stay calm and feel supported during difficult moments.
Insurance Agent Assistant
Jorge Edeza
Salinas, CA
08.2018 - 08.2022
- Assisted clients with policy inquiries and coverage options.
- Processed insurance applications and maintained accurate client records.
- Coordinated communication between clients and insurance providers.
- Developed marketing materials to promote insurance products and services.
- Organized client files and documentation for easy retrieval and review.
- Trained new staff on office procedures and client management systems.
- Assisted in the preparation of presentations for prospective clients.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Created reports on sales activities and customer feedback for management review.
- Verified that documents were properly completed before submitting them to the appropriate department.
- Conducted research on prospective clients to determine eligibility for specific insurance plans.
- Processed payments for insurance premiums and updated account information as needed.
- Attended training sessions on new products or procedures to stay up-to-date on industry trends.
- Entered customer data into computer systems, ensuring accuracy and completeness of records.
- Filed and submitted insurance claims.
Education
Associate of Arts - Liberal Arts
Hartnell College
Salinas, CA08-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Organizational skills
- Client relationship management
- Data entry and management
- Friendly, positive attitude
- Public speaking
- Analytical thinking
- Project planning
- Team building
Languages
Spanish
Native/ Bilingual
Affiliations
- Positive and energetic demeanor that fosters trust and rapport with clients
- Excellent interpersonal and communication skills, easily engaging with diverse populations
- Naturally outgoing and empathetic, creating safe, supportive environment for client in need
- Committed to mental and physical wellness, promoting holistic approaches to behavioral health
- Skilled at motivating encouraging others, especially during difficult or transitional periods
Certification
- CPR certified - American Heart Association, Expires [Aug, 2025]
- Mandated Reported Training (for child abuse, elder, abuse, etc.)
- Customer Service Certification - 2024
References
References available upon request.
Timeline
Maria's Daycare
Maria Tejeda
01.2019 - 05.2025
Insurance Agent Assistant
Jorge Edeza
08.2018 - 08.2022
In-N-Out
Steve Marler
05.2018 - Current
Associate of Arts - Liberal Arts
Hartnell College