Brianna Reynolds
Miramar,Florida
Summary
Dedicated healthcare professional with confidence in handling tasks independently and in teams with a highly organized approach to work. Strong advocate for those in need and committed to providing the best possible service. Remaining calm and effective in extremely difficult and stressful situations; strong belief in the importance of companionship and support in patient care.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Community Health Worker/Outreach Specialis
Empower U Community Health Center
03.2023 - 06.2024
- Receive approximately 15 patients and visitors on Outreach Mobile Testing Unit.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring delivery of quality services to clients.
- Linkage to Care
- Provided testing through OraQuick
- Scan and enter information into medical chart through EPIC.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Intakes/Resource Referrals.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
Optometry Tech (Part Time)
Target Optical
01.2023 - 11.2023
- Schedule and coordinate approximately 30 patient appointments in Revolution.
- Maintain patient flow in Optical Clinic.
- Coordinate and schedule patient appointments and referrals with other clinics.
- Update and verify demographic information as needed.
- Maintain patient's confidential records, copies, and file documentation.
- Order Contact Lenses for stock and patient specific, per Provider's order.
- Teaching of contact lens insertion and removal.
- Conduct Pretesting, Auto Refractor, Visual Field Testing.
Customer Service Representative
Inktel
01.2018 - 01.2021
- Provided consistent quality customer service to over 100 customers daily answering general questions, addressing concerns about their purchased tires.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assured that all telephone calls and chats were answered and referred in a prompt and courteous manner.
- Scheduled service appointments in an efficient manner.
- Identified customer needs to increase tire sales and company profitability.
- Maintained positive attitude in a fast-paced environment.
- Provided information regarding available products to clients.
Teacher Assistant
Broward County Public Schools
01.2016 - 01.2017
- Provided high quality care and supervision to a group of 15 students through classroom management.
- Ensured all educational materials and classroom setting were organized and maintained.
- Analyzed situations to determine what decisions can be made or if advise of higher authority was needed.
- Created, updated, and maintained accurate records of individual child's needs, behaviors and progress used to provide updated to parents and school officials.
- Support student's emotional and social development by actively listening to their needs and responding appropriately.
- Responded to student needs and questions promptly.
Education
Florida Certified Community Health Worker -
06.2024
Skills
- Microsoft Office Package
- Customer Service
- Epic EMR, Revolution EMR
- HIPAA Guidelines
- Organized and detail-oriented
- Community Outreach
- Relationship Building
- Risk Prevention Education
- Health Fair Participation
- Health Education
Certification
- Certified Community Health Worker
- Certified Registered Behavior Technician
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Health Worker/Outreach Specialis - Empower U Community Health Center
03.2023 - 06.2024
Optometry Tech (Part Time) - Target Optical
01.2023 - 11.2023
Customer Service Representative - Inktel
01.2018 - 01.2021
Teacher Assistant - Broward County Public Schools
01.2016 - 01.2017
MHP Salud, Community Health Worker Training Program - Florida Certified Community Health Worker,
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