Brianna Reza
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Insurance Agent
PBC MARKETING
09.2019 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Created detailed reports for management to track performance and sales.
Sales Cashier
Marshalls
11.2018 - 09.2019
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Associate
Jewelry Box Shop
01.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
GED -
GED Online Testing
El Paso, TX08.2016
Skills
- Premium Collection
- Customer Service and Assistance
- Benefits Explanations
- Client Account Management
- Health Insurance Sales
- Customer Follow-Up
- Credit and Cash Transactions
- Refunds and Exchanges
- Cash Management
- Product Knowledge
- Spanish Interpreting
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
PBC MARKETING
09.2019 - Current
Sales Cashier
Marshalls
11.2018 - 09.2019
Sales Associate
Jewelry Box Shop
01.2018 - 11.2018
GED -
GED Online Testing
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