Brianna Riojas
Gregory P.O 140,TX
Summary
Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Great in staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience. Experienced team leader with extensive background in fast-paced restaurant environments. Proven success in managing staff, training new hires, and ensuring customer satisfaction. Skilled in creating work schedules, delegating tasks, and meeting customer demands. Eager to bring excellent management and problem-solving skills to a new role in the food service industry. Highly motivated cookery professional with extensive experience in the restaurant industry. Possesses expertise in kitchen operations, food handling, and sanitation.
Overview
12
12
years of professional experience
Work History
Cross Functional Specialist
HEB Grocery Store
12.2024 - Current
- Gains knowledge of multiple departments; applies understanding of processes / policies
- Uses suggestive selling techniques to meet customer needs and build department sales
- Works a flexible schedule to accommodate shifts of different departments
- Service cross functional team, works as a Checker when not performing Cross Functional duties
Total Store Sanitation Team
HEB Grocery Store
07.2023 - 12.2024
- Adhered to sanitation schedules and task lists to perform end-of-day cleaning tasks.
- Meet standards and food safety requirements to ensure departments can safely open each day.
- Sanitized frequented areas and equipment using approved supplies.
Team Trainer
Taco Bell
11.2013 - 03.2023
- Prepared variety of food dishes by following strict recipe guidelines
- Utilized spreadsheets to log and manage food consumption, sales, and disposal.
- Maintain labor and sales
- Safe audit and order change for the safe
- Start of day counts of food
- Responsible for maintain OSATS customer satisfaction for the period
- Training employees proper way to handle food and right portioning to smi standards
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed regular price checks to ensure accuracy in pricing throughout
Education
Taft High School
05.2015
Skills
- Problem solving
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Organizational skills
Timeline
Cross Functional Specialist
HEB Grocery Store
12.2024 - Current
Total Store Sanitation Team
HEB Grocery Store
07.2023 - 12.2024
Team Trainer
Taco Bell
11.2013 - 03.2023
Taft High School