Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Risley

Saratoga Springs,NY

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within consulting and customer service.

Dependable business knowledge with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Federal Funds Consultant

Myself
Saratoga Springs, NY
05.2021 - Current
  • I am a Federal Fund Consultant for Charters Schools in update NY. I handle all aspects of Grants (Title 1,2,3&4) I open the grants and file the closeout documents and any amendments or collections that need to handled. I also handle the summer consolidated application to receive their preliminary allocations for the Fiscal school year.
  • Created comprehensive reports on project progress and results for clients.
  • Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
  • Identified potential risks associated with proposed solutions or projects.
  • Provided recommendations based on quantitative data analysis regarding strategic direction.
  • Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
  • Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
  • Developed and implemented new procedures to facilitate business growth.
  • Collaborated with stakeholders to contribute recommendations and deliver client objectives.
  • Provided consultation and training support to clients regarding Grants Finance operation.
  • Monitored contract requirements, invoices and receivables to keep books in order.
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Organized client meetings to provide project updates.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Analyzed company's expenditures and developed financial models.
  • Audited company's legal documents to verify compliant policies and procedures.

Call Center Manager

Leisure Gateway Vacations
Largo, FL
04.2018 - 09.2019
  • I sold vacation packages for cold calls.
  • Created and implemented procedures for handling customer inquiries and complaints.

I was the top sale representative and sold the most vacations for the company. I ended up becoming the manager and trained the employees.

Cafe Owner

Myself
East Greenbush, NY
06.2010 - 08.2017
  • I became a cafe and business owner after I graduated high school. I bought the cafe and ran the business. I handled the quick books, front of house staff and training. I also cooked and handled back of house. We catered large parties and events.
  • Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
  • Monitored customer service standards and provided feedback to staff members on performance.
  • Maintained financial records for the cafe, such as sales figures and profits and losses.
  • Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
  • Created weekly promotions to increase customer traffic in the cafe.
  • Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
  • Trained new employees on proper food handling techniques, safety protocols, and company policies.
  • Managed marketing campaigns through social media platforms to reach target customers.
  • Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
  • Resolved customer complaints quickly and efficiently using problem-solving skills.
  • Analyzed market trends to determine pricing structure for menu items.
  • Established relationships with local businesses and organizations in order to promote events at the cafe.
  • Assisted with menu development by testing out recipes before introducing them to customers.
  • Planned special events such as wine tastings or live music nights at the cafe.
  • Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
  • Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
  • Conducted regular inventory checks of food items stored in the kitchen area.
  • Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.

Education

High School Diploma -

Columbia High School
East Greenbush, NY
02-2009

Skills

  • Assessments
  • Management Coaching
  • Resource Allocation
  • Business Planning
  • Disaster Recovery Planning
  • Staff Management
  • Configuration Management
  • Client Requirements Assessment
  • Employee Management
  • Technical review
  • Project Management
  • Project Leadership
  • Safety Regulations
  • Client rapport
  • Processes and procedures
  • Change Management
  • Content management system
  • Software troubleshooting
  • Attention to Detail
  • Client Relationships
  • Goal Setting
  • Integrity and Honesty
  • Outcome Accountability
  • Process Improvement
  • Research and Development
  • Performance Assessments
  • Customer Relationship Management
  • Strategic Planning
  • Server Management

Timeline

Federal Funds Consultant

Myself
05.2021 - Current

Call Center Manager

Leisure Gateway Vacations
04.2018 - 09.2019

Cafe Owner

Myself
06.2010 - 08.2017

High School Diploma -

Columbia High School
Brianna Risley