Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Rivas

Burlington,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Live Chat Sales

1800 Contacts
11.2022 - 07.2023
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Assisted customers with order placement, product returns and order tracking.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Developed exemplary writing skills through continued correspondence with upwards of 70 customers per day

Onboarding Specialist

GoPuff
08.2021 - 10.2022
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process via email and live chat.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes

Live Chat Representative

Kelly Connect/Apple
03.2020 - 07.2021
  • Assisted customer with technical issues
  • Set up appointments
  • Troubleshooted issues to find solutions
  • Assisted customers via live chat
  • Chatted with 3 customers at once
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Phone and Email Support

Williams Sonoma, Inc
11.2018 - 12.2019
  • Assisted customers with a warm and professional attitude
  • Processed orders, refunds and exchanges
  • Handled emails, inbound calls, and outbound calls
  • Handled billing issues and order inquiries
  • Managed and responded to team-leading volume of support tickets submitted via email and through support portal.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

GED -

Alamance Community College
Burlington, NC
09.2013

Skills

  • Live Chat
  • Sales and Upselling
  • First-Tier Technical Support
  • Customer Engagement
  • Process Transactions
  • Online Chat
  • Customer Service
  • Data Entry

Timeline

Live Chat Sales

1800 Contacts
11.2022 - 07.2023

Onboarding Specialist

GoPuff
08.2021 - 10.2022

Live Chat Representative

Kelly Connect/Apple
03.2020 - 07.2021

Phone and Email Support

Williams Sonoma, Inc
11.2018 - 12.2019

GED -

Alamance Community College

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Brianna Rivas