Brianna Rivera
Highland,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Analyst
Kaiser Permanente
10.2023 - 09.2024
- Facilitated collaboration between healthcare professionals by serving as a liaison between physicians, nurses, and other specialists involved in patient care.
- Enhanced healthcare efficiency by streamlining medical records management and maintaining accurate patient information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Medical Receptionist
Pacific Eye Institute
07.2021 - 09.2023
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Call Center Representative
Sac Health System
03.2020 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Medical Receptionist
Radnet San Bernardino Advanced Imaging
08.2019 - 07.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
No Degree - Nursing
San Bernardino Valley College
San Bernardino, CA05.2017
Skills
- Organization and Time Management
- Adaptable and Flexible
- Microsoft Office
- Medical office administration
- Insurance Verification
- Appointment management
- Telephone Etiquette
Timeline
Medical Analyst
Kaiser Permanente
10.2023 - 09.2024
Medical Receptionist
Pacific Eye Institute
07.2021 - 09.2023
Call Center Representative
Sac Health System
03.2020 - 04.2021
Medical Receptionist
Radnet San Bernardino Advanced Imaging
08.2019 - 07.2020
No Degree - Nursing
San Bernardino Valley College
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