Brianna Roberts

• Shopped and fulfilled online grocery orders, consistently meeting productivity, accuracy, and quality standards.

• Prepared and dispensed orders to Spark Drivers and customers, demonstrating trust and versatility across all department areas.

• Assisted customers and Spark Delivery drivers with orders, delivering professional and friendly service.

• Utilized work phone to locate, price check, and scan items efficiently for customers.

Stocked shelves throughout the store during slow periods.

• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Managed cash register operations, including balancing cash drawers at shift end.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and ensured a positive shopping experience.
• Handled returns and exchanges, following company policies for customer satisfaction.
• Trained new cashiers on register operations and customer service standards.
• Maintained cleanliness of the checkout area to promote a welcoming environment.
• Stocked shelves and organized merchandise to maintain store appearance and accessibility.