Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Robinson

Thomasville,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Senior Technical Support Advisor

Conduent
06.2021 - Current
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • 50-60 Customer Cases Handled Per Day
  • 100% CSAT increased team overall performance score

Customer Service Representative Specialist

Afni Riverside
02.2021 - 06.2021
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Responded to customer requests for products, services, and company information.

Guest Services Representative

Fairfield Inn & Suites
08.2020 - 03.2021
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Top reservation upsell performer

Target Team Member

Target
11.2019 - 01.2020
    • Contributed to team success by completing jobs quickly and accurately.
    • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
    • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
    • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Sales Associate, Women's Clothing

JCPenney
08.2017 - 11.2019
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Engaged with customers to build rapport and loyalty.

Receptionist

Azalea City Animal Hospital
08.2016 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma - Dental Assisting

Wiregrass Georgia Technical College
Valdosta, GA
05.2018

High School Diploma -

Ridge View High School
Columbia, SC
05.2012

Skills

  • Technical Diagnostics
  • Microsoft Applications
  • Customer Experience
  • Customer Service
  • Computer Operating Systems
  • Diagnosis and Troubleshooting
  • Office Organization
  • Team Goals
  • Data Communications
  • Compassionate Care

Timeline

Senior Technical Support Advisor

Conduent
06.2021 - Current

Customer Service Representative Specialist

Afni Riverside
02.2021 - 06.2021

Guest Services Representative

Fairfield Inn & Suites
08.2020 - 03.2021

Target Team Member

Target
11.2019 - 01.2020

Sales Associate, Women's Clothing

JCPenney
08.2017 - 11.2019

Receptionist

Azalea City Animal Hospital
08.2016 - 08.2017

Diploma - Dental Assisting

Wiregrass Georgia Technical College

High School Diploma -

Ridge View High School

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Brianna Robinson