Overview
Work History
Education
Skills
Timeline
Generic

Brianna Robinson

Oak Creek,WI

Overview

9
9
years of professional experience

Work History

Quality Control Analyst

PPG Industries
10.2022 - 01.2024
  • Verifies formula and component specifications on batch tickets
  • Sets up, adjusts, calibrates, and operates laboratory equipment and instruments such paint guns, mixers, viscometers, chemical balances, pH meters, gloss meters, solids analyzer, spectrophotometer, and other equipment
  • Tests samples of manufactured products to verify conformity to specifications
  • Records test results on batch tickets and in company's computer operating system
  • Organizes and maintains quality records and retains of production batches
  • Evaluates retains of production batches in response to quality complaints
  • Conducts in-coming raw materials testing, ensuring conformance to required specifications
  • Performs routine production quality checks to ensure finished products are filled and packaged according to specifications
  • Performs occasional quality audits of laboratory and production work instructions to ensure compliance to the company's Quality Policy.

CSR - Customer Service Representative

SelectQuote
01.2022 - 05.2022
  • Completes contacts to verify eligibility
  • Takes inbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of their plan along with additional services
  • Research eligibility information online with various insurance carriers
  • Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.

PSE Mail Processing Clerk

United States Postal Service
08.2021 - 11.2021
  • Sort outgoing and/or incoming mail using automated equipment
  • Ensure all necessary support equipment and materials are organized for sorting
  • Provide services at public window for non-financial transactions
  • Lifting or carrying moderate to heavy mail and packages and prolonged standing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.

City Carrier Assistant (CCA)

United States Postal Service
06.2021 - 08.2021
  • Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
  • Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
  • Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.

FC Associate I

Amazon.com
02.2021 - 05.2021
  • Responsible for scanning products by applying a handheld scanner and placing them in various barcode shelf locations so that the products can be ordered by customers
  • Visually inspecting each item or product for damage before placing them in their various shelf locations, as well as making sure that all items are accurate
  • Carry out a variety of daily operations such as replenishing shelves with product, ensuring that inventory is efficiently managed and well-maintained, and providing excellent customer service for the Amazon organization
  • Responsible for ensuring that various items are in the right place by scanning them and physically placing them into their bar-coded locations to make them easy for customers to find
  • Supply and/or replenish shelves with products, maintain and manage inventory, and provide excellent customer service.

Centralized Pharmacy Services

Walgreens
10.2020 - 01.2021
  • Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures
  • Utilizes all available information to choose the best solution and resolve customer concerns
  • Directs complex questions and problems to more senior staff level
  • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties
  • Documents contact interactions, records details, complaints, comments and actions taken
  • Coordinates with other functional areas as necessary
  • Refers unresolved escalated issues as designated by the departments for further investigation
  • Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments
  • Handles inquiries for one or more lines of business.

Customer Service Associate

Amazon.com
04.2019 - 09.2019
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues.

Pharmacy Technician

Prescriptions Plus Pharmacy
08.2017 - 07.2018
  • Lead by example in all areas of role and supporting the non-negotiable attributes; attitude, dependability, commitment, productivity, efficiency, and upholding policies and procedures
  • Correctly pulling medication to be filled into proper compliance packaging
  • Accurately filling & labeling cycle packaging, as well as on demand bulk medications
  • Keeping work stations filled and clean after every shift
  • Stocking & maintaining of inventory as directed
  • Ensure all medications for daily fill are complete and accurate prior to scheduled departures with sufficient time for the medications to be prepared for courier delivery
  • Work collaboratively with other team members to keep work flowing smoothly and efficiently
  • Prepare oral solutions/suspensions into unit dose or pre-filled oral syringes on demand
  • Other essential functions and duties may be assigned as needed.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Barista

Starbucks
06.2015 - 11.2016
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Discovers and responds to customer needs
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and sanitation guidelines for all products
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods
  • Maintains regular and punctual attendance.

Marketing Intern

Sodexo
08.2014 - 05.2015
  • Collect quantitative and qualitative data from marketing campaigns
  • Perform market analysis and research on competition
  • Support the marketing team in daily administrative tasks
  • Assist in marketing and advertising promotional activities (e.g
  • Social media, direct mail and web)
  • Prepare promotional presentations
  • Help distribute marketing materials
  • Manage and update company database and customer relationship management systems (CRM)
  • Help organize marketing events
  • Assist marketing coordinator with events and surveys.

Education

Bachelor of Science - Criminal Justice

University of Wisconsin-Milwaukee
Milwaukee, WI
05.2018

Bachelor of Science - Criminal Justice

Concordia University Wisconsin
Mequon, WI
05.2015

High School Diploma -

West Allis Central High School
West Allis, WI
06.2014

Skills

  • Call Management
  • Scheduling
  • Data Entry
  • Order Processing
  • Customer Education
  • Administrative Support
  • Customer Service
  • Database Management
  • Mail Sorting and Distribution

Timeline

Quality Control Analyst

PPG Industries
10.2022 - 01.2024

CSR - Customer Service Representative

SelectQuote
01.2022 - 05.2022

PSE Mail Processing Clerk

United States Postal Service
08.2021 - 11.2021

City Carrier Assistant (CCA)

United States Postal Service
06.2021 - 08.2021

FC Associate I

Amazon.com
02.2021 - 05.2021

Centralized Pharmacy Services

Walgreens
10.2020 - 01.2021

Customer Service Associate

Amazon.com
04.2019 - 09.2019

Pharmacy Technician

Prescriptions Plus Pharmacy
08.2017 - 07.2018

Barista

Starbucks
06.2015 - 11.2016

Marketing Intern

Sodexo
08.2014 - 05.2015

Bachelor of Science - Criminal Justice

University of Wisconsin-Milwaukee

Bachelor of Science - Criminal Justice

Concordia University Wisconsin

High School Diploma -

West Allis Central High School
Brianna Robinson