Verifies formula and component specifications on batch tickets
Sets up, adjusts, calibrates, and operates laboratory equipment and instruments such paint guns, mixers, viscometers, chemical balances, pH meters, gloss meters, solids analyzer, spectrophotometer, and other equipment
Tests samples of manufactured products to verify conformity to specifications
Records test results on batch tickets and in company's computer operating system
Organizes and maintains quality records and retains of production batches
Evaluates retains of production batches in response to quality complaints
Conducts in-coming raw materials testing, ensuring conformance to required specifications
Performs routine production quality checks to ensure finished products are filled and packaged according to specifications
Performs occasional quality audits of laboratory and production work instructions to ensure compliance to the company's Quality Policy.
CSR - Customer Service Representative
SelectQuote
01.2022 - 05.2022
Completes contacts to verify eligibility
Takes inbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of their plan along with additional services
Research eligibility information online with various insurance carriers
Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
PSE Mail Processing Clerk
United States Postal Service
08.2021 - 11.2021
Sort outgoing and/or incoming mail using automated equipment
Ensure all necessary support equipment and materials are organized for sorting
Provide services at public window for non-financial transactions
Lifting or carrying moderate to heavy mail and packages and prolonged standing.
Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
City Carrier Assistant (CCA)
United States Postal Service
06.2021 - 08.2021
Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
FC Associate I
Amazon.com
02.2021 - 05.2021
Responsible for scanning products by applying a handheld scanner and placing them in various barcode shelf locations so that the products can be ordered by customers
Visually inspecting each item or product for damage before placing them in their various shelf locations, as well as making sure that all items are accurate
Carry out a variety of daily operations such as replenishing shelves with product, ensuring that inventory is efficiently managed and well-maintained, and providing excellent customer service for the Amazon organization
Responsible for ensuring that various items are in the right place by scanning them and physically placing them into their bar-coded locations to make them easy for customers to find
Supply and/or replenish shelves with products, maintain and manage inventory, and provide excellent customer service.
Centralized Pharmacy Services
Walgreens
10.2020 - 01.2021
Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures
Utilizes all available information to choose the best solution and resolve customer concerns
Directs complex questions and problems to more senior staff level
Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties
Documents contact interactions, records details, complaints, comments and actions taken
Coordinates with other functional areas as necessary
Refers unresolved escalated issues as designated by the departments for further investigation
Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments
Handles inquiries for one or more lines of business.
Customer Service Associate
Amazon.com
04.2019 - 09.2019
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business
Effective problem solving skills including decision making, time management and immediate prioritization of tasks
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Managed customer accounts
Greeted customers
Resolved customer issues.
Pharmacy Technician
Prescriptions Plus Pharmacy
08.2017 - 07.2018
Lead by example in all areas of role and supporting the non-negotiable attributes; attitude, dependability, commitment, productivity, efficiency, and upholding policies and procedures
Correctly pulling medication to be filled into proper compliance packaging
Accurately filling & labeling cycle packaging, as well as on demand bulk medications
Keeping work stations filled and clean after every shift
Stocking & maintaining of inventory as directed
Ensure all medications for daily fill are complete and accurate prior to scheduled departures with sufficient time for the medications to be prepared for courier delivery
Work collaboratively with other team members to keep work flowing smoothly and efficiently
Prepare oral solutions/suspensions into unit dose or pre-filled oral syringes on demand
Other essential functions and duties may be assigned as needed.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Barista
Starbucks
06.2015 - 11.2016
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
Discovers and responds to customer needs
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Maintains a clean and organized workspace so that partners can locate resources and product as needed
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Recognizes and reinforces individual and team accomplishments by using existing organizational methods
Maintains regular and punctual attendance.
Marketing Intern
Sodexo
08.2014 - 05.2015
Collect quantitative and qualitative data from marketing campaigns
Perform market analysis and research on competition
Support the marketing team in daily administrative tasks
Assist in marketing and advertising promotional activities (e.g
Social media, direct mail and web)
Prepare promotional presentations
Help distribute marketing materials
Manage and update company database and customer relationship management systems (CRM)
Help organize marketing events
Assist marketing coordinator with events and surveys.