Brianna Robinson
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service and/or claims specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Claims Resolution Representative
Advanced Call Center Technologies, LLC
09.2020 - Current
- Enhanced company reputation by providing exceptional and accurate service on client's account. Issuing provisional/permanent credit or reversing credit applied to customer's accounts.
- Increased customer satisfaction by 80% addressing and resolving client's claim's in a timely manner. Performed adequate investigations, reviewed film to verify if fraud was committed, and make pay or deny decisions on claims that customers filed as fraud.
- Submitted chargebacks on applicable transactions to prevent loss of business.
Vehicle Control Officer
Hertz/Dollar Rent A Car
01.2019 - 04.2020
- Objective is to extend contracts or have renter return vehicle within 24 hours before their contract is escalated to a VCR.
- Escalate impound/towing, returns, fraud emails to appropriate management /departments.
- Mailed renters overdue letters ensuring renters have knowledge of their contract being delinquent.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Increased productivity and overall output by 60% through managing production times.
Sales Representative
The Heller Group
10.2018 - 01.2019
- Outbound sales to customers whose Sirius XM trial is coming to an end, the goal is to get the customers to subscribe to a longer trial (ex 3-to-6-month trail).
- Increased sales revenue by identifying and targeting high-potential accounts by 10%.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
Sutherland
08.2018 - 10.2018
- Managed approximately 30 incoming calls per day from customers.
- Helping assist with reverse mortgages, payoff requests, and sending out occupancy letters.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security Officer (Full-time)
G4S Secure Solution USA
01.2018 - 08.2018
- Unarmed guard for Residence Inn and Sprint
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued approximately 10 to 15 access cards to authorized personnel to monitor access points.
Patient Transporter
Crothall Health Care Services
11.2016 - 01.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Transported deceased children to Children's hospital morgue, collect, and sign all accurate paperwork.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in transferring critically ill patients within Children's hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining high level performance under pressure.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Promoted positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Improved efficiency in transporting patients by quickly navigating through Children's hospital's various departments and floors.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Helped other staff with patient transfers by moving patients between departments.
- Collected 50 laboratory specimens, dropped off at laboratories and picked up test results.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout teams.
Sales Associate/Cashier
GLITTER
05.2014 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring 100% accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Medical Receptionist Tech
CSL Plasma
06.2014 - 08.2015
- Take approximately 60 to 90 donors vitals, check protein and hematocrit levels daily.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information.
- Organized and maintained 7 patient chart filing system to promote quick data finding for staff.
Cashier
Oklahoma City Zoological Park & Botanical Garden
04.2014 - 11.2014
- Stock and zone all shelves before and after peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and numerous extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring 100% accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
McDonald's
06.2012 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring 100% accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Upsold additional products and services to customers, increasing revenue.
Environmental Services Housekeeper
Crothall Health Care Services
09.2013 - 03.2014
- Abide and follow hospitals rules and procedures.
- Performed routine housekeeping functions on three floors daily.
- Followed sanitation and good housekeeping practices.
- Performed general housekeeping and cleaning tasks.
- Enforced housekeeping standards to comply with cleaning regulations.
- Worked with housekeeping team to resolve issues or questions.
- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
Education
High School Diploma -
Fredrick Douglass High School
900 Martin Luther King Ave, City, Ok 7311708.2014
Skills
- Goal-oriented mindset
- Account Servicing
- Customer Relations
- Data entry proficiency
- Customer Support
Additional Information
Service oriented, Energetic work attitude, Achievement driven
Personal Information
Relocation: Anywhere
Timeline
Claims Resolution Representative
Advanced Call Center Technologies, LLC
09.2020 - Current
Vehicle Control Officer
Hertz/Dollar Rent A Car
01.2019 - 04.2020
Sales Representative
The Heller Group
10.2018 - 01.2019
Customer Service Representative
Sutherland
08.2018 - 10.2018
Security Officer (Full-time)
G4S Secure Solution USA
01.2018 - 08.2018
Patient Transporter
Crothall Health Care Services
11.2016 - 01.2018
Medical Receptionist Tech
CSL Plasma
06.2014 - 08.2015
Sales Associate/Cashier
GLITTER
05.2014 - 12.2015
Cashier
Oklahoma City Zoological Park & Botanical Garden
04.2014 - 11.2014
Environmental Services Housekeeper
Crothall Health Care Services
09.2013 - 03.2014
Cashier
McDonald's
06.2012 - 04.2014
High School Diploma -
Fredrick Douglass High School
Similar Profiles
Eryca KillebrewEryca Killebrew
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Kellie WillsKellie Wills
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Kassandra GreerKassandra Greer
Business Consultant at Advanced Call Center Technologies LLCBusiness Consultant at Advanced Call Center Technologies LLC
Michael WoodsMichael Woods
Audio Video/Security Technician at Safeco SystemsAudio Video/Security Technician at Safeco Systems