Brianna Robles
Yakima,WA
Summary
Strong organizational skills with independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision. Polite and professional Bilingual Medical Office Assistant successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Call Center Specialist
UC San Diego
01.2017 - 09.2023
- Accountable for customer service, online registration, and insurance verification
- Answering inbound patient calls and transferring phone calls to appropriate departments or staff
- Scheduling and rescheduling patients for multiple providers adhering to guidelines
- Scheduling outpatient procedures, submitting prescription refills
- Preform other related duties as assigned based on needs of department.
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Recorded information using word processing, and transcription software and equipment
Centers Referral Specialist
San Ysidro Health
06.2014 - 12.2016
- Streamlined for timely processing, documentation, scheduling and follow up of referral and authorization for treatment or surgery requested by physicians
- Obtain 100+ pre-authorizations weekly using specific CPT and ICD-10 codes
- Familiarized with all insurance: HMO, PPO, Covered California, Medicare, Medical, etc
- Scheduling and reschedule patients for multiple providers adhering to the scheduling guidelines
- Answering inbound calls from patients and answering inquiries.
- Developed and implemented effective strategies to increase referral sources
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
Scheduling Coordinator
Yakima Valley Farm Workers Clinic
10.2010 - 04.2014
- Strategized daily chart prep and obtaining medical records for physicians
- Processing authorized medical record releases by adhering to HIPAA guidelines
- Data entry in multiple spreadsheets
- Answered multi-lined phones
- Scheduling and rescheduling patients for multiple providers
- Referring and authorizing patients to outside specialties or procedures
- Processing and administering monthly in-house procedure audits
- Registering patients and checking eligibility for medical insurance
- Generated patient payments and liability; Greet 30 – 40 patients daily.
- Generated reports and tracked data to monitor operational priorities and scheduling
Modification Clinic Administrative Assistant
Northwest Behavioral
11.2009 - 09.2010
- Interpreting templates
- Answered multi-lined phones
- Process client files and scheduling appointments within designated timeframe
- Ensured completion of various bookkeeping duties
- Managed office in managers/owner's absence
- Maintain and organize confidential filing system of 250+ patients daily.
- Labeled and prepared specimens for shipment to laboratory facilities
Education
GED -
Yakima Valley Community College
Yakima, WABusiness Technology Office Skills I Certificate -
Yakima Valley Community College
Yakima, WABilingual Medical Office Assistant -
Yakima Valley Community College
Yakima, WASkills
- Technical Skills
- ICD 9 – 10 and CPT Codes
- Microsoft Office Programs
- Several Electronic Medical Systems
- Excellent Customer Service Skills
- Patient Medical Histories
- Understanding of Content
- Collaborative Environments
- Providing Customer Support
- Resolving Issues
- Health insurance plan knowledge
- High-volume call centers
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of new hires in medical office scheduling to ensure consistent quality of care.
- Collaborated with team of three in the development of Scheduling Protocol.
Certification
- Certified Customer Service Excellence, UC San Diego Health
- Licensed Insurance Producer - 2022
Languages
Spanish
Native or Bilingual
Timeline
Health Call Center Specialist
UC San Diego
01.2017 - 09.2023
Centers Referral Specialist
San Ysidro Health
06.2014 - 12.2016
Scheduling Coordinator
Yakima Valley Farm Workers Clinic
10.2010 - 04.2014
Modification Clinic Administrative Assistant
Northwest Behavioral
11.2009 - 09.2010
GED -
Yakima Valley Community College
Business Technology Office Skills I Certificate -
Yakima Valley Community College
Bilingual Medical Office Assistant -
Yakima Valley Community College
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