Brianna Robles
Oklahoma City,OK
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Oklahoma City, OK
10.2023 - Current
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Staged and sorted multiple types of products for loading.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Restaurant Manager
Cafe Oasis
Oklahoma City, OK
09.2023 - 02.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Front Desk Agent
Winston Hospitality
Thackerville, Oklahoma
01.2023 - 08.2023
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Managed cash drawer responsibly throughout shift.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Loss Prevention Agent
Winston Hospitality
Thackerville, OK
06.2022 - 01.2023
- Responded to alarms and investigated internal and external theft incidents.
- Maintained a professional demeanor while interacting with individuals who may be under suspicion of committing an act of theft.
- Provided customer service assistance when needed by answering questions or resolving customer complaints.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Host
La Roca Restaurant
Marietta, Oklahoma
09.2020 - 12.2021
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Balanced cash drawers at the end of each shift.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took beverage orders and served drinks during peak meal times.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Certificate - Emergency Medical Technician
OSU-OKC
Oklahoma City, OK05-2024
Certificate - Fire Academy
OSU-OKC
Oklahoma City, OK12-2023
Skills
- Cash Handling
- Management Support
- Data Entry
- Workplace Safety
- Program Support
- Preparing reports
- New Hire Training
- Bilingual
- Flexible and Adaptable
Certification
- Fire 1 & 2 Certificates
- Rope Rescue Certified
- High and Low Angle Rescue Training
- Auto Excavation Certification
- Hazmat Awareness and Operations Certification
- EMT Certification
Languages
Spanish
Professional
Affiliations
- Hybrid Athlete
- Learning ASL
Timeline
Amazon Associate
Amazon
10.2023 - Current
Restaurant Manager
Cafe Oasis
09.2023 - 02.2024
Front Desk Agent
Winston Hospitality
01.2023 - 08.2023
Loss Prevention Agent
Winston Hospitality
06.2022 - 01.2023
Host
La Roca Restaurant
09.2020 - 12.2021
Certificate - Emergency Medical Technician
OSU-OKC
Certificate - Fire Academy
OSU-OKC
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