Brianna Rochat
Powell,TN
Summary
Knowledgeable professional with extensive experience managing multiple priorities. Familiar with all aspects of business, including sourcing products, managing inventory and forecasting, web development, copywriting, customer management, and system improvement. Passionate about improving systems to create the most efficient processes that assist all departments, identifying pain points and optimizing usability.
Overview
2
2
years of professional experience
Work History
Product Development Coordinator
Strayhorn Animal Management
03.2023 - Current
- Conducted market research to understand customer needs and identify potential opportunities.
- Sourced vendors for products, built relationships, and negotiated prices.
- Created purchase orders and monitored stock levels for reorders.
- Created and monitored a custom scheduling system for customized products, including warehouse scheduling and management of production team members.
- Oversaw development of more than 25 new products this year.
- Managed product launches by creating plans and coordinating with marketing teams to maximize promotional reach.
- Generated website copy and implemented web design changes as necessary.
Customer Service Lead
Strayhorn Animal Management
07.2021 - 03.2023
- Managed 3 email addresses and 2 phone lines for customers, with up to 50 interactions per day.
- Extensive use of Shopify for website management.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Oversaw government bid programs and managed bulk ordering.
Education
Platinum Level High School Diploma -
OneSchool Global
Knoxville, TN06.2021
Skills
- System Development
- Process Improvement
- Process Optimization
- Order Processing
- Product Launches
- Product Lifecycle Management
Accomplishments
- Developed in-depth warehouse management system for producing and shipping custom product orders.
Timeline
Product Development Coordinator
Strayhorn Animal Management
03.2023 - Current
Customer Service Lead
Strayhorn Animal Management
07.2021 - 03.2023
Platinum Level High School Diploma -
OneSchool Global
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