Brianna Rodriguez
San Bernardino,California
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated person ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
Latino Services
San Bernardino, CA
12.2022 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
Customer Service Representative
ALL STAR GLASS
Riverside, California
02.2022 - 12.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Aerotek
Grand Terrace, California
06.2021 - 12.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Cook and Cashier
Taco Bell
San Bernardino, California
11.2018 - 08.2020
- Provided customer service and was involved in training 1 new team members each month
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Managed portion control using correct utensils during preparation and plating.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Options For Youth
San Bernardino, CA11-2018
Skills
- Computer skills
- Microsoft excel
- Spanish
- Customer service
- Microsoft office
- Communication skills
- Hospitality
- Sales
- Delivery driver experience
- Guest services
- Microsoft word
- Cashiering
- Typing
- Computer literacy
- Cash handling
- Writing skills
- Firewall
- Windows
- English
- Restaurant experience
- Food preparation
- Serving
- Calendar Management
- Supply Management
- File Maintenance
- Customer Service
- Call Handling
- Mail Handling
- Clerical Support
- Office Administration
- Filing and Data Archiving
- Front Office Management
- Understands Grammar
- Kitchen experience
- Time management
- Sanitation
- Food service
- Cooking
- Bilingual
- Proofreading
- 45 Wpm Typing Speed
- Time Management
- Organizing and Categorizing
- Spanish Fluency
- Appointment Scheduling
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Assistant
Latino Services
12.2022 - Current
Customer Service Representative
ALL STAR GLASS
02.2022 - 12.2022
Customer Service Representative
Aerotek
06.2021 - 12.2021
Cook and Cashier
Taco Bell
11.2018 - 08.2020
High School Diploma -
Options For Youth
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