Brianna Rodriguez
National City,CA
Summary
Determined and very dedicated individual, who is seeking for better opportunities to grow. Reliable and hardworking accessory specialist bringing strong sales and customer service. Good at solving customers' problems and promoting products.
Overview
6
6
years of professional experience
Work History
Accessory Sales
Fun Bike Center
San Diego, CA
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Server
Olive Garden
San Diego, CA
05.2019 - 10.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Cashier
Del Amo Motorsports of South Bay
San Diego, CA
10.2018 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
Shipping and Receiving Clerk
Del Amo Motorsport of South Bay
San Diego, CA
05.2018 - 10.2020
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Operated computers to access information related to shipping activities.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
Education
High School Diploma -
Montgomery High School
SWC Intro to Administration of Justice
CSU Expository Reading/Writing
AP Statistics
Academy of Justice
Civil Law
Criminal Law
Intro to Legal Systems
Skills
- Accessory Sales
- Meeting and exceeding sales goals
- Product and Service Sales
- Sales and Upselling
- Sales and Merchandising
- Apparel sales
- Retail sales customer service
- Telephone sales
Accomplishments
- Bilingual- Spanish/English
- California Scholarship Federation
- Recognition for achieving a GPA of 3.75 or above
- Top 15% of Montgomery High School senior class
Languages
English
Professional
Spanish
Professional
Timeline
Accessory Sales
Fun Bike Center
11.2021 - Current
Server
Olive Garden
05.2019 - 10.2020
Cashier
Del Amo Motorsports of South Bay
10.2018 - 10.2020
Shipping and Receiving Clerk
Del Amo Motorsport of South Bay
05.2018 - 10.2020
High School Diploma -
Montgomery High School
SWC Intro to Administration of Justice
CSU Expository Reading/Writing
AP Statistics
Academy of Justice
Civil Law
Criminal Law
Intro to Legal Systems
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