Brianna Rodriguez
Waukegan
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Administrator
The Capital Realty
08.2022 - 01.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Contributed to successful projects by providing essential administrative support and resource management.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared agendas and took notes at meetings to archive proceedings.
- Updated residents income and made sure current files are up to date.
- Answered phone calls and was able to provide residents/future residents with accurate information.
- Had to put files in their proper location
- Had to verify residents workplaces as well as confirming if they were no longer employed.
- Verified workplaces by utilizing government database.
- Put in work orders for residents who needed repairs.
- Delivered notices in a timely manner.
Label Operator
EMCO
North Chicago, IL
05.2022 - 07.2022
- Paid high attention to detail to minimize production scrap
- Worked efficiently to support production pace
- Prepared orders quickly, pulling and packing products for quick shipment
- Inspected quality, quantity and availability of goods against records
- Helped fellow warehouse workers to manage incoming and outgoing products.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Barista
Dunkin' Donuts
Great Lakes, IL
10.2020 - 11.2021
- Prepared beverages with speed and accuracy to minimize customer wait times
- Used upselling techniques to boost order value, generating additional revenue
- Delivered excellent customer service and prompt food and beverage delivery
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
Crew Member
McDonald's
Great Lakes, IL
01.2018 - 10.2020
- Addressed customers with friendly greetings and conversations
- Personalized guest experiences, going the extra mile to satisfy customer needs
- Maintained high cleanliness and adhered to health code standards
- Cross-trained in multiple positions to assist during busy periods.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
Ride Operator
Six Flags
Gurnee, IL
05.2016 - 11.2018
- Provided information about facilities, entertainment options, rules and regulations
- Fastened safety devices for patrons or provided them with directions for fastening devices
- Operated, drove, or explained the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreational areas.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Evaluated weather conditions regularly throughout shifts to make informed decisions regarding temporary suspensions or closures when necessary.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
Receptionist at High School
Lake County Youth Program
05.2015 - 08.2017
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Science -
College of Lake County
Grayslake, ILHigh School Diploma -
Waukegan High School
Waukegan, Illinois06.2018
Skills
- Strong verbal communication
- Written communication
- Ability to multitask
- Detailed oriented
- Attention to Detail
- Recordkeeping and File Management
- Deadline Adherence
- Personable and Approachable
- Goal Setting
- Documentation And Reporting
- Resourceful and Analytical
- Idea Development and Brainstorming
Languages
Spanish
Professional Working
Timeline
Administrator
The Capital Realty
08.2022 - 01.2023
Label Operator
EMCO
05.2022 - 07.2022
Barista
Dunkin' Donuts
10.2020 - 11.2021
Crew Member
McDonald's
01.2018 - 10.2020
Ride Operator
Six Flags
05.2016 - 11.2018
Receptionist at High School
Lake County Youth Program
05.2015 - 08.2017
Associate of Science -
College of Lake County
High School Diploma -
Waukegan High School
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