Brianna Rodriguez
Coral Springs
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Green Wellness Centre & Medical Spa
Coral Springs, FL
02.2024 - Current
- Checked patient demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Collaborated with management to develop marketing and promotional activities.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Spa Sales Associate
Hand And Stone Massage And Facial
Coral Springs, FL
06.2022 - 01.2024
- Welcomes customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific services.
- Maintained calm demeanor, professionally managed issues in busy, high-stress situations.
- Provided exceptional customer service and product knowledge skills to enhance overall performance.
- Used POS system to process sales, returns, and gift cards.
- Worked to meet or exceed sales goals.
- Answered multi-line telephone system to answer and direct high volume of calls.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Cashier
Poke LOLO
Fort Lauderdale, FL
03.2022 - 05.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Member
Notorious Creamery
Fort Lauderdale, FL
05.2019 - 05.2021
- Two years of cashier experience, developed strong customer service and product knowledge skills.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adjusted preparation methods and ingredients to accommodate allergy and dietary needs; sanitized and maintained work area and equipment needs.
Education
High School Diploma -
J.P. Taravella
Coral Springs, FL05.2021
Skills
- Written and Oral Communication Skills
- Exceptional Customer Service
- Teamwork and Collaboration
- Problem-Solving Skills
- Positive and Professional
- Superb Time Management
- POS System Operation
- Sales Strategies
- Reliable and Punctual
- Outgoing Personality
- Appointment Scheduling
- Office Administration
Timeline
Front Desk Medical Receptionist
Green Wellness Centre & Medical Spa
02.2024 - Current
Spa Sales Associate
Hand And Stone Massage And Facial
06.2022 - 01.2024
Cashier
Poke LOLO
03.2022 - 05.2022
Team Member
Notorious Creamery
05.2019 - 05.2021
High School Diploma -
J.P. Taravella