Brianna Rodriguez
Tempe,AZ
Summary
Experienced and driven higher education professional bringing forth valuable industry experience and a passion for education. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in academic advising, financial aid advising, student admissions and recruitment, teaching, compliance, and curriculum development. Proven ability to establish and maintain excellent communication and relationships with students and internal clients.
Overview
19
19
years of professional experience
Work History
Student Services Specialist Senior
GateWay Community College
Phoenix, AZ
05.2024 - Current
- Provide excellent customer service to students and internal customers
- Effectively communicate complex admissions and records information to students in a clear and concise manner
- Work closely with advising, financial aid, student business services, and other departments to ensure the quality of the student experience
- Evaluate and process in-coming transcripts
- Review and revise processes for transcript evaluation and other processes related to admissions and records
- Train and coach co-workers on transcript process
Program Manager
Arizona State University
03.2023 - Current
- Provide overall coordination and management of all activities to support the English Education program within the English Department
- Train and supervise student workers within the the English Department
- Facilitate coordination of complex, inter-related activities to ensure time, funding, and other Program specifications are being met
- Coordinate all Program events, such as seminars, workshops, and other meetings to plan and carryout activities such as scheduling, preparation of materials, travel planning, arranging equipment and catering, and sending/managing invitations and RSVPs
- Lead preparation of project materials and presentations, maintaining Program’s databases and website, and development/management of Program reporting
- Lead Program administrative budget activities; monitors expenditures to ensure the allocation of resources within the limitations of the budget
- Create class schedule for the English Education Program
- Manage National Writing Project programs, Central Arizona Writing Project and Youth Arizona Writing Project, including budgeting and planning and coordination of events, youth camp, and summer advanced institute
- Assist faculty and graduate students with funding requests
- Work closely with the business office on payment and hiring of associate professors and purchases for the Program
Admissions Coordinator
Western Governors University/ReadyTrack
01.2022 - 03.2023
- Recruit and enroll learners into WGU's pilot software development coding boot-camp, ReadyTrack
- Develop recruitment and marketing strategy
- Assist learners through the process of applying for Workforce Innovation and Opportunity Act via local workforce management office
- Work with ReadyTrack partners to streamline admissions and enrollment
- Maintain the highest standard of customer service
- Keep students engaged through the admissions process from lead to enrollment
- Improve admissions process to optimize enrollment based upon data
- Create marketing materials
- Conduct Marketing Research
- Increased enrollment by 81%.
Academic Advisor
Arizona State University
11.2017 - 12.2021
- Managed academic advising caseloads, communicated all academic options and status changes to students
- Evaluated transfer credit
- Accurately and effectively conveyed complex information to students regarding critical tracking, available degrees options, program requirements, supported and counseled students on options that are best suited
- Led freshman orientation
- Taught and developed curriculum for first semester freshman seminar course, WPC 101
- Managed student database
- Ensured compliance with federal and state regulations for education
- Worked with university partners in housing, financial aid, and engagement to increase student retention and outcomes
- Hired and supervised student workers
- Received consistent outstanding feedback from students and top scores on quarterly reviews, as well as promotions from Academic Advisor I to Academic Advisor IV.
Academic and Finance Advisor
Northcentral University
01.2016 - 10.2017
- Awarded and packaged financial aid for students
- Set payment plans for students
- Ensured students maintain good academic standing through regular communication with students and acting as the students' academic advocate
- Maintained accurate student account and academic records
- Ensured compliance with all Title IV financial aid regulations
- Coached students on best academic options
- Received promotion from financial advisor to Academic and Finance Advisor.
Enrollment Counselor
Pearson-ASU Online Account
08.2014 - 12.2015
- Provided excellent customer service to prospective students, assisted them in determining the best degree option and ensured a high-level experience
- Assisted students through all aspects of the admissions process, ensure students request transcripts and that all documents required for admission to the university were received by deadlines
- Maintained student database accuracy
- Consistently exceeded enrollment goals.
Administrative Coordinator
Upper Iowa University
10.2009 - 08.2014
- Developed reports to track all prospective students and their process through admissions and enrollment
- Supported executive staff and faculty heads
- Ensured admissions and enrollment process followed Arizona state compliance
- Managed operations of the School of Nursing within the Mesa Center and the online program
- Managed calendars of faculty and executives
- Managed travel and expense accounts
- Worked with community college partners to plan and execute student recruitment events
- Planned and organized student tours, campus events, and graduation
- Created marketing materials
- Received consistent outstanding feedback from students and clients.
Financial Aid Advisor
Corinthian College
08.2005 - 10.2009
- Guided and assisted re-entry and new students through the financial aid process
- Created financial aid estimates for re-entry students
- Packaged and awarded student financial aid
- Ensured compliance of all Title IV financial aid regulations
- Provided excellent customer service to students and internal customers
- Received promotions annually.
Education
BA - English Literature
Arizona State University
Masters - Higher Education Leadership
Northcentral University
Skills
- Customer Service
- Adaptability
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Leadership
- Communication
- Presentation
- Salesforce
- PeopleSoft
- CampusVue
- Database Management
Personal Information
Title: Higher Education Professional
Timeline
Student Services Specialist Senior
GateWay Community College
05.2024 - Current
Program Manager
Arizona State University
03.2023 - Current
Admissions Coordinator
Western Governors University/ReadyTrack
01.2022 - 03.2023
Academic Advisor
Arizona State University
11.2017 - 12.2021
Academic and Finance Advisor
Northcentral University
01.2016 - 10.2017
Enrollment Counselor
Pearson-ASU Online Account
08.2014 - 12.2015
Administrative Coordinator
Upper Iowa University
10.2009 - 08.2014
Financial Aid Advisor
Corinthian College
08.2005 - 10.2009
BA - English Literature
Arizona State University
Masters - Higher Education Leadership
Northcentral University
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