Brianna Rodriguez
Bryan
Summary
Experienced professional with over 5 years in customer service. Skilled in front-line customer service, communication, and organization. Recognized for dedication, self-motivation, maintaining a polished appearance, and remaining composed in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Direct Support Professional-3 (Supervisor)
Brenham State Supported Living Center
03.2020 - 02.2025
- Provides behavior interventions by following recommended behavior techniques to protect individuals from immediate harm.
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Organized and prioritized in providing emergency care as needed.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Participates in delivering and recording therapeutic & individual training based on the individual's active treatment program.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Facilitated best care by developing strong and trusting rapport with patients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team in charts and logbooks.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
Customer Service Desk Associate
Walmart
08.2018 - 01.2020
- Processing payment, returns and exchanges while ensuring that the balance of cash is maintained.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Service Crew Member (Cashier)
McDonald's
03.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Organized and prioritized large volumes drive thru orders.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Demonstrated proper food safety practices by accurately completing a quality control checklist.
- Drove team success by completing assigned tasks quickly and accurately.
- Remained mindful of workplace safety according to predetermined specifications.
- Upheld high standards of productivity and quality in all areas of operations.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Education
High School Diploma -
Navasota High School
Navasota, TX05-2019
Skills
- Microsoft Word proficiency
- Etiquette/ Ethics
- Maintaining work-life harmony
- Transaction processing ability
- CPR certified
- Customer satisfaction
- English
- Excel data analysis skills
- Crisis Management
- Healthcare/Caregiving
- Customer service
- Behavioral support
- Disability awareness
- Multitasking and organization
- Adaptability and flexibility
- Case documentation
- Positive reinforcement
Languages
English- Speak, read, write fluently
Timeline
Direct Support Professional-3 (Supervisor)
Brenham State Supported Living Center
03.2020 - 02.2025
Customer Service Desk Associate
Walmart
08.2018 - 01.2020
Service Crew Member (Cashier)
McDonald's
03.2017 - 08.2018
High School Diploma -
Navasota High School
Similar Profiles
Shaylen BusbyShaylen Busby
Direct Support Professional at Brenham State Supported Living CenterDirect Support Professional at Brenham State Supported Living Center
Kim WisdomKim Wisdom
QIDP at Brenham State Supported Living CenterQIDP at Brenham State Supported Living Center
Glenda HillGlenda Hill
Residential Services at Brenham State Supported Living CenterResidential Services at Brenham State Supported Living Center
Melvin ReedMelvin Reed
HVAC Technician at Brazos Valley ACHVAC Technician at Brazos Valley AC
Melanye ZavalaMelanye Zavala
Cash Control Lead at HEB Grocery StoreCash Control Lead at HEB Grocery Store