Brianna Rodriguez

• .Manage daily operational data reporting for performance tracking and decision - making.
• Ensuring vendor relationships are satisfactory through general customer service
• Support customer experience, and resolving service issues quickly.
• Used operational data and reporting to track performance trends and improve service outcomes.
• Communicate expectations clearly to teams to maintain consistency and 1 quality standards.
• Identify service issues early and implement solutions to protect brand
• reputation.
• Managed high priority deliveries to meet customer satisfaction benchmarks.

Key Accomplishments

- Successfully supported operations at three different UPS hubs (within 5 years) quickly adapting to varying operational demands and leadership teams.

- Cross-trained to provide specialized coverage for high-volume customer reporting and regional tracking Using Microsoft Excel to prepare statistical reports.

Reference

Chad Evans (Goodyear) - 480-276-3259

Email - Dahc442@gmail.com

Eli Grissum (Goodyear)- 928-615-4365

Email - Egrissum@ups.com

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• Supported a digital platform connecting customers with local service providers, focusing on user experience and satisfaction.
• Communicated with users to resolve issues and improve engagement with the platform
• Monitored customer activity, bookings, and payments to ensure smooth service flow and trust in the brand.
• Identified common user concerns and shared insights to improve service experience
• Maintained consistent communication standards to represent the company. professionally.
• Assisted with daily platform operations to ensure reliability and positive customer perception.

Reference

Annamarie Celaya - (602)330-2189